Bilingual Customer Service Representative (Banking)
Fluently bilingual customer service professionals are needed for a high-volume contact center role in the insurance and retirement services industry. This hybrid position offers structured training, a collaborative environment, and the opportunity to build expertise in Canadian retirement products while supporting clients nationwide.
What is in it for you:
· Hourly salary of $25/h
· 6-month contract with the potential for permanent employment.
· Full time position: 37.50 hours per week.
· Rotating shifts between 9 am to 9 pm AST.
· Hybrid work: 3 office days, from Tuesday to Thursday.
· Industry: Insurance and Canadian Retirement Services.
Responsibilities:
- Handle complex customer service requests accurately and efficiently at the first point of contact.
- Provide clear, complete information regarding Canadian retirement and investment products.
- Support clients in completing necessary forms and policy requirements.
- Use multiple administrative systems to address inquiries within service standards.
- Respond professionally to inquiries via phone and email.
- Identify client concerns or recurring issues and recommend process improvements.
- Recommend resolutions within defined guidelines and initiate exceptions when necessary.
- Maintain confidentiality and ensure protection of personally identifiable information.
- Support fraud prevention and risk mitigation efforts,
including account takeover issues.
- Stay current on products, policies, and procedures to provide accurate service.
- Meet performance expectations for productivity, accuracy, and service excellence.
- Participate in team collaboration and contribute to a positive customer service culture.
- Process client transactions as required.
What you will need to succeed:
- Post-secondary education with industry certification preferred, or equivalent work experience.
- 1+ year of experience in a contact center environment.
- Customer service skills with a focus on client satisfaction and issue resolution.
- Ability to build and maintain positive relationships with customers.
- Solid analytical and problem-solving skills.
- Attention to detail and high level of accuracy.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Comfortable working independently or collaboratively in a team setting.
- Ability to adapt to evolving client needs and business processes.
- Bilingual in English and French to support clients in both languages.
- Excellent verbal and written communication skills.
Why Recruit Action?
Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.