Join the Novus Automotive Family at Marigold Ford Lincoln!

As the premier Ford Lincoln dealership in the Whitby region, Marigold Ford Lincoln (MFL) has earned a reputation for surpassing client expectations every single day. We believe in providing personalized service to our customers and making their journey as MFL buyers or owners as enjoyable as possible.

We are now looking for passionate individuals to join our team and contribute to our continued success. At MFL, you will have the opportunity to work in a dynamic and supportive environment where your skills and dedication will be valued.

If you're enthusiastic about delivering exceptional service and being part of a team that values excellence, Marigold Ford Lincoln is the place for you.

Meet Novus Automotive: In 2024, we launched a forward-thinking dealership brand that encompasses six dealerships across the Durham Region, including MFL. We are Novus Automotive, dedicated to reshaping the relationship between dealerships and drivers by crafting seamless experiences that bring peace of mind to the road.

Position Overview:

As a Receptionist at Marigold Ford Lincoln, you will serve as the primary point of contact for customers, creating a welcoming and positive first impression of the dealership. The individual in this position will play a pivotal role ensuring smooth customer interactions and efficient front desk operations by responding to incoming calls and inquiries, managing the vehicle licensing process, and maintaining accurate records of relevant information.

What You'll Do:

- Provide a warm welcome to all persons entering the showroom,



directing them to the appropriate departments and introducing them to the applicable Salesperson or Service Advisor as needed.
- Answer all incoming phone calls within two rings (30 seconds) in a professional, courteous manner.
- Respond to customer inquiries regarding basic dealership information, such as location, hours of operation, and services offered.
- Accurately take and relay messages to the appropriate individuals.
- Manage the complete process of licensing vehicles. Maintain up-to-date knowledge of licensing requirements and procedures.
- Perform additional office duties as required, including mail pickups, assistance with organizing special sales, etc.

What You Bring:

- Previous experience as a receptionist or in a similar customer-facing role
- Previous experience working in a dealership setting would be considered an asset.
- Excellent verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
- Proven ability to thrive in a fast-paced environment while maintaining attention to detail.
- Familiarity with vehicle licensing procedures would be considered an asset
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- A proactive attitude, demonstrating strong initiative and enthusiasm in all aspects of the role.

What We Offer:





- Schedule: Monday to Thursday 9am-5pm, Friday 9am-5:30pm
- Paid Time Off: 5 paid personal days, 3 weeks of vacation time (increased to 4 weeks after 5 years and 5 weeks after 10 years), 2 paid volunteer days, 3 paid bereavement days, and 5 paid new parent leave days.
- Comprehensive Benefit Plan: Enrolment in our comprehensive benefit plan starting on day one.
- Compensation: $20/hour
- Training and Development: Access to training and development programs.
- Employee Perks: Special discounts on vehicles and services across Novus Automotive; GoodLife Fitness membership discount; Access to Perkopolis, an exclusive online discount platform.
- A great team setting!

We thank you for your interest in employment with Marigold Ford Lincoln, however, only applicants selected for an interview will be contacted.

Please note, this posting is to fill an existing vacancy within our organization.

Novus Automotive is committed to providing accessible employment practices that are following the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please contact [email protected].

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Ability to commute/relocate:

- Whitby, ON L1N 2K2: reliably commute or plan to relocate before starting work (required)

Experience:

- Dealership: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

📌 Receptionist (Whitby)
🏢 Marigold Ford Lincoln Sales
📍 Whitby