TITLE: Full Time Receptionist and Acquisition Appointment Coordinator (Full Time - Temporary)

JOB DESCRIPTION

Reception:

The position of Receptionist is a vital front line Dealership role. In this position you are often the person that our customer is trusting to assist them in finding the right person to help them, hear their concerns and interpret them properly through contact on the telephone as well as in person when they arrive at the Dealership. It is imperative that these contact points are pleasant and welcoming in order to build the basis of a successful customer experience throughout the customer’s dealership visit. You will also be responsible for administration tasks regarding the Sales Department.

Expectations:

- Professional Appearance, Dress & Attitude.
- Focus on Customer Service, from customer greetings in their morning, to thanking customers for their business after they have been cashiered. Do your part to make the Wheaton Honda West experience a good one.
- Ensure that all transactions and communications are represented accurately to ensure the best results for the customer and Wheaton Honda West.

The following tasks must be performed with competence daily.

Primary Tasks:

- Reception – Customer Focused
- Professional telephone skills and manner
- Greeting and welcoming customers to the dealership, assist them as best possible to ensure they are directed to the proper department or staff member.
- Sales Admin Support
- Stocking in Current and Used Vehicles




- Processing TMS reports for the sales department
- Tracking dealership plates and keys for the sales department
- Receive deposits and process refunds for the sales department
- Ordering printer ink and other office supplies
- Courier scheduling for HCF Contracts
- Secondary Tasks
- As assigned

Acquisition Appointment Coordination Duties:

Receive and respond to customer inquiries from VAN, Facebook and other market places with the purpose of making appointments for viewing and purchase of private seller vehicles.

- Monitor VAN (including Facebook and other marketplaces and respond to inquiries).
- Make inbound and outbound calls to private sellers.
- Arrange appointments.
- Complete follow up with customers who have not sold.
- Communicate with the Acquisition Specialist and Sales Managers regarding ongoing statistics and metrics for the department.
- Identify and manage “range calls”.
- Provide information for managers regarding customer appointments for “confirmation calls”.
- Complete the above tasks and other duties as assigned.
- Support Kia Victoria with their VAN program including the above tasks.

SCHEDULE

Work schedule is Monday to Friday

Pay: $38,000.00-$40,000.00 per year

Benefits:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Education:

- Secondary School (preferred)

Experience:

- Receptionist: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

📌 Receptionist/Appointment Coordinator (Calgary)
🏢 Wheaton Honda West
📍 Calgary