FULL-TIME TERM QUALITY ASSURANCE SPECIALIST

(Term Position Ending April 2027) – Edmonton, AB

MpowR is a non-profit charitable organization providing services and supports to Unlimited Potential Community Services (UP), another non-profit charitable society with a long history of restoring stability and hope in the lives of children, youth, adults, and families helping them achieve personal independence and family unity.

Position overview: Under the supervision and direction of the Director of Quality Improvement and Professional Services, this position is responsible for the day-to-day operation of the organization’s internal database and the administrative support for various programs within the organization.

Responsibilities:

- Monitoring the internal database for reporting compliance of information as per accreditation and internal standards;
- Participate as part of the ETO Team for the purpose of overall operations of ETO, consistent with agency philosophy and procedural and accountability requirements;
- Generating reports for various departments on a weekly/monthly/as-needed basis;
- Providing daily internal database help desk assistance to staff;
- Act as a support within various parameters of Occupational Health and Safety and serve as an advisor on safety related topics;
- Processing referrals, discharges etc. for various program areas throughout the organization;
- Provide monthly/quarterly outcomes reports to appropriate internal and external parties in a timely fashion;
- Perform additional duties and responsibilities as assigned by the Director of Quality Improvement and Professional Services.

Qualifications/Experience:

- Diploma/degree in Administration, Human Services or related disciplines and experiences in related fields;
- Experience in working with the ETO (Efforts to Outcomes) database or other types of internet-based case management database used to measure program outcomes an asset;
- A current,



clear Police Information Check with Vulnerable Sector, Child Intervention Check, and valid Alberta driver’s license;
- Ability to develop and maintain positive relationships with Regional Authorities, Case Workers, Social Solutions and staff;
- Strong customer relationship skills complimented with excellent verbal and written communication skills;
- Efficient time management and able to deal with multiple tasks at the same time with the ability to prioritize and organize tasks of importance;
- Demonstrate advanced computer skills including but not limited to Excel/Word and Adobe and willing to learn other software programs as needed;
- Willing to have a flexible work schedule.

Salary & Benefits:

- Salary Range is $53,085.00 – $68,223.00 (salary commensurate with experience);
- 3-weeks’ vacation accrual with an additional week added after 2 years;
- 100% employer-paid health benefits package and RRSP contribution equal to 3% of gross salary.

Closing date: Open until suitable candidate is found.

If you have that passion for helping humanity, we hope to hear from you! Submit your Resume and Cover Letter to Human Resources at [email protected].

MPOWR is an equal opportunity employer and is committed to building a secure, inclusive environment for people of all cultures and backgrounds; all qualified candidates are encouraged to apply.

We thank all applicants for their interest; however, only those applicants under consideration will be contacted.

Pay: $53,085.00-$68,223.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Education:

- DCS / DEC (preferred)

Experience:

- ETO: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

📌 Quality Assurance Specialist (Edmonton)
🏢 MpowR Community and Organizational Supports
📍 Edmonton