Job Title: Front Desk Clerk

Reports to: Operations Manager

Position Summary

The Front Desk Agent is the front-line representative of the company, and as such must always be pleasant, friendly, polite and courteous to the guests. He/she acts in accordance with the philosophy, goals, and objectives of Executive Conventions Management. He/she should make every reasonable effort to meet the needs of the guests, within corporate guidelines.

Key Responsibilities

Greet arriving guests quickly and courteously and complete documentation to register the guest, assign a room, provide ID and key, and give directions to the room. Answer queries from guests regarding the hotel facilities, training facilities, and community facilities. Ensure confidentiality of all personal guest information. Be receptive to complaints from guests, making every reasonable effort to resolve the complaint. Refer the guest to management if required. Answer incoming telephone calls, directing them to the appropriate department or person. Maintain the cash float while on duty.



Charge incidentals to the guest account. Greet departing guests quickly and courteously and complete documentation to deregister the guest. Perform other related duties as assigned.

Education Qualifications and Experience

Certificate/Diploma from a recognized Hospitality Institution or equivalent education and industry experience

Outgoing

Ability to communicate well both verbally and in writing

Ability to operate computer equipment and PMS software

Ability to independently plan and organize own activities

Pleasant and friendly. Courteous and polite

Understand and model team spirit

Detailed oriented

RCMP clearance required

Job Types: part-time/full-time

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- In office parking

Work Location: In person

📌 Hotel Front Desk Clerk (Chilliwack)
🏢 Executive Hotels
📍 Chilliwack