About Us

Nova Vacation Homes is a growing short-term rental property management company dedicated to delivering exceptional guest experiences while maximizing returns for property owners. We manage high-quality vacation rentals and pride ourselves on professionalism, responsiveness, and attention to detail.

Position Overview

We are seeking a reliable, patient, and detail-oriented Business Operations Assistant to support property owner accounts, coordinate vendors and contractors, and assist with day-to-day administrative and operational tasks.

This is a hands-on, execution-focused role involving regular follow-ups, record-keeping, communication, and recurring administrative work. The ideal candidate is dependable, comfortable with routine tasks, and takes pride in completing work accurately and consistently.

Key Responsibilities

Owner Account Support

- Serve as a primary point of contact for property owners
- Provide owners with regular updates and performance information
- Respond to owner questions, concerns, and requests in a timely and professional manner
- Follow up consistently to ensure requests are properly resolved
- Build positive, long-term relationships with property owners

Vendor and Contractor Coordination

- Source, onboard, and coordinate vendors and contractors, including maintenance, cleaning, and repair providers
- Communicate work orders and follow up until each job is completed
- Request, review, and compare quotes
- Negotiate pricing when appropriate
- Coordinate purchases and orders for supplies and materials
- Monitor vendor costs,



service quality, and completion times
- Maintain accurate records of vendor work and expenses

Operational and Administrative Support

- Coordinate maintenance schedules and other property needs
- Update and maintain accurate information in property management systems
- Assist with invoices, expense tracking, budgeting, and operational reports
- Perform recurring administrative tasks accurately and consistently
- Identify practical ways to improve efficiency and control costs
- Support the team with day-to-day operational needs

What We Are Looking For

- College diploma or equivalent practical experience
- Experience in administration, account support, operations, property management, or vendor coordination is preferred
- Fluent in both English and Mandarin, written and spoken
- Reliable, patient, and comfortable handling routine and repetitive tasks
- Robust follow-through and a consistent approach to completing work
- Professional and courteous communication skills
- Willingness to learn and follow established processes
- Experience in short-term rentals, hospitality, or real estate is an asset but not required

What We Offer

- Competitive salary based on experience
- Paid time off
- Training and support
- A stable, long-term employment opportunity
- A supportive and collaborative team environment
- Opportunities to take on additional responsibilities over time

Job Types: Full time, Permanent

Pay: $60,000.00 per year

Benefits:

- Paid time off

Work Location: In person

📌 Business Operations Assistant (Richmond Hill)
🏢 Nova Vacation Homes
📍 Richmond Hill