Manage complex, high-risk residential property claims for high-net-worth clients from investigation through final settlementConduct claim investigations, assess damages, determine cause of loss, and negotiate claim settlementsDeliver a personalized and exceptional customer experience while managing sensitive and complex claim mattersCollaborate with internal partners, vendors, contractors, legal representatives, and other stakeholders to achieve timely claim resolutionsApply advanced claims expertise to assess coverage, manage costs, minimize leakage, and identify potential fraudEnsure accurate documentation, regulatory compliance, and adherence to claims policies and proceduresAct as a Subject Matter Expert by providing guidance, training, and mentorship to team members on complex residential claimsBuild and maintain relationships across Claims, Legal, Underwriting, and external partnersSupport business initiatives, process improvements, risk management activities, and operational excellence objectivesPresent strategic claim updates, trends, and recommendations to senior leadership and executive stakeholdersManage increased claim volumes during catastrophe events and weather-related losses while maintaining service standardsConduct on-site property inspections and meet with clients, witnesses, and vendors when requiredPromote a collaborative, customer-focused, and high-performing team cultureRequirements
5+ years of property claims experience, preferably handling complex residential and high-value property claimsExperience managing large-loss, high-risk claims from investigation through settlementExperience supporting high-net-worth or private client insurance portfolios is preferredProven ability to conduct claim investigations, assess damages, determine liability, and negotiate settlementsExperience conducting in office property inspections and field investigationsDemonstrated ability to present claim strategies,



trends, and updates to senior leadership and executive stakeholdersAbility to manage increased claim volumes during CAT events and severe weather-related lossesExpert knowledge of residential property claims handling, insurance policies, and industry best practicesStrong understanding of coverage analysis, liability assessment, claims regulations, compliance requirements, and risk management principlesExperience identifying potential fraud indicators and handling claims in accordance with established proceduresExcellent analytical, problem-solving, decision-making, negotiation, and stakeholder management skillsProven ability to manage multiple complex claims while delivering an exceptional client experienceStrong organizational and communication skills with the ability to work independently and exercise sound judgmentCIP designation or other relevant insurance accreditation preferredCore Competencies
Demonstrates expert knowledge in managing complex residential property claims, including conducting investigations, assessing damages, and negotiating settlements. Proven ability to deliver exceptional client experiences while ensuring compliance with industry regulations and best practices.Highest-signal resume keywords
Property Claims ManagementClaim Investigation and AssessmentNegotiation and SettlementRegulatory ComplianceStakeholder ManagementATS Optimization Keywords
Hard Skills
Complex Residential Claims HandlingCoverage AnalysisLiability AssessmentFraud DetectionOn-Site Property InspectionsClaims RegulationsRisk Management PrinciplesClaims DocumentationHigh-Value Property ClaimsLarge-Loss Claims ManagementSoft Skills
Analytical SkillsProblem-SolvingDecision-MakingOrganizational SkillsCommunication SkillsCertifications & Qualifications
CIP DesignationIndustry Keywords
High-Net-Worth ClientsClaims Policies and ProceduresCustomer ExperienceOperational ExcellenceCatastrophe Events
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📌 Pca – Residential Claim Specialist (Winnipeg)
🏢 Jobtailor
📍 Winnipeg