Xello is hiring a Client Solutions Expert for an 18-month contract to deliver outstanding client support. Work Monday to Friday from 12pm to 8pm ET, ensuring every client interaction is meaningful.In this client-focused position, leverage your empathy and problem-solving skills to address inquiries across various communication channels. You will have at least 3 years of experience in client service and possess a solid technical background in CRM tools to provide effective solutions while making clients feel valued and understood.Key Responsibilities:Provide high-quality client service via diverse channelsEffectively troubleshoot and resolve client inquiriesDocument and maintain detailed interactions in CRMCollaborate with internal teams on technical challengesMediate client needs to optimize their experienceRequirements:Minimum 3 years in a client-facing service roleFamiliarity with CRM tools like SalesLogix or Salesforce.ComBackground in SaaS or education technologyStrong multitasking and organizational abilitiesExcellent interpersonal and technical communication skillsUtilize your skills to drive satisfaction and client success at Xello!

📌 Client Solutions Expert At Xello (Toronto)
🏢 Xello
📍 Toronto