Become a pivotal part of the OPENLANE team as a Technical Vehicle Specialist. Utilize your diagnostic skill set and customer-focused approach in a hybrid work environment.
We are looking for an Automotive Technical Specialist whose expertise lies in hands-on diagnostics and resolving customer disputes. You will engage with customers to clarify vehicle condition and directly influence satisfaction outcomes. With a minimum of two years' experience as an Automotive Technician or similar role, you'll be conducting thorough investigations to support fair resolutions.
Key Responsibilities:
• Confirm vehicle condition with inspection report analysis • Navigate and resolve customer claims with unbiased assessments • Communicate findings clearly to customers and internal teams • Educate on vehicle repairs and condition expectations • Mediate and negotiate fair outcomes for all parties
Requirements: • 2+ years in automotive diagnostics or related roles • Exceptional communication and conflict resolution skills • Basic computer literacy and CRM proficiency • Team-oriented attitude with a solid work ethic • Experience with Google Suite is beneficial
Support OPENLANE's commitment to excellence in vehicle remarketing through your technical insights and dedication to customer satisfaction. #J-18808-Ljbffr