Careers: Sales and Rental Associate / Account Services RepresentativeTitleSales and Rental Associate / Account Services RepresentativeDepartmentAll DepartmentsLocation36 King Street NWaterloo, ONJob DescriptionHelp our customers through the selling and renting of musical instruments and gearDefine the individual needs of every customer and match those needs with the right combination of our products and servicesDemonstrate recommended products to customers and explain their features and benefitsAnswer telephone calls in a timely and professional mannerFollow up on product orders with customers and suppliersUse our common sense approach with customers to troubleshoot and solve problemsMaintain in-depth and current knowledge of our products, policies and proceduresAttend weekly staff meetings and periodic training sessionsMerchandise store to create an inviting workplace for customers to shopParticipate in store maintenance, warehouse duties, and other related tasksCollection of accounts receivable, outstanding rentals,



and bad debtsCredit approvals for term and balance forward accountsCredit approvals for consumer and commercial account rentalsAssist customers inquiring about their accounts and rentsLocate new contact information for credit customersPerform sundry account maintenanceRegistration of accounts through Personal Property RegistryWork with Equifax reports and their reporting criteriaWork with Small Claims Courts systemProvide regular status reports to the Store ManagerProvide monthly status reports to the Account Services Regional ManagerJob RequirementsMust be a musician who plays at least one instrumentMust be able to work weekdays, weeknights and weekendsExcellent interpersonal, communication and negotiation skillsPositive attitude and steady composureProven strong work ethic and commitmentHigh levels of energy and enthusiasmAbility to provide a high level of customer service, both in-store and over the phoneAbility to excel in a fast-paced environmentAbility to recommend solutions in a confident and assertive mannerGood organizational skills and attention to detailPrevious experience in retail or sales is an assetMust be able to work weekdays, weeknights and weekendsAbility to take initiative and work independentlyAbility to lift and carry large boxesAbility to take ownership of tasks and follow them through to resolutionBasic knowledge of Microsoft Office (Excel, Word, Outlook)Experience with consumer credit and collections an asset

📌 Sales And Rental Associate / Account Services Representative (Alton)
🏢 Long & McQuade
📍 Alton