Join IntouchCX as a Quality Assurance Analyst focused on enhancing customer service excellence. Analyze performance metrics of Customer Service Representatives across various platforms.IntouchCX is renowned for its commitment to customer experience management. As a Quality Assurance Analyst, you will be responsible for coaching teams, reporting insights, and participating in training sessions. This key role demands attention to detail and the ability to elevate service standards effectively.Key Responsibilities:Monitor and review CSR performance across channelsCreate detailed coaching session reports regularlyDeliver on-the-floor support and handle callsAttend operational review meetings regularlyTackle escalated issues collaboratively with managersRequirements:High school diploma as a minimum requirement1-2 years of Quality Assurance experience preferredIntermediate skills in MS Excel and Word necessaryProficient verbal and written communication skillsCapable of handling multiple tasks under pressureLeverage your skills to contribute to an exceptional customer experience at IntouchCX.

📌 Quality Assurance Analyst Role At Intouchcx (Winnipeg)
🏢 Intouchcx
📍 Winnipeg