Job Title: Customer Service RepresentativeThe Customer Service Representative role is essential in providing top-tier support for all Salford products and assisting customers with their needs. This role requires passion for helping people, strong technical aptitude, and the ability to thrive in a fast-paced environment.ResponsibilityProvide comprehensive support for all Salford products, including answering customer inquiries and troubleshooting issues.Recommend parts and equipment based on customer needs and technical specifications.Communicate professionally with customers via phone and email, ensuring all inquiries are addressed promptly.Offer estimates for spare parts and whole goods and assist customers with order placement.Accurately review and enter customer orders for spare parts and whole goods.Resolve customer concerns, complaints, and disputes in a courteous and efficient manner.Provide timely updates and information on the status of customer ordersMaintain detailed documentation for all customer orders and interactions.Enter and manage the call queue when working at your desk.Collaborate with other departments to resolve customer-related issues.Be available to work a flexible schedule to accommodate peak times, seasonal demands, and statutory holidays.Accomplish other tasks and serve as backup when neededAcademic/Educational RequirementsDiploma or degree in related field,



or equivalent experienceRequired Skills/ExperienceA minimum of three years of experience in a customer service roleKnowledge of agricultural equipment and/or the commercial agriculture industry an asset.Solid computer skills, including Microsoft ExcelExcellent oral and written communication skills.Excellent organizational, time management skills.Ability to work independently and as a team member in a fast-paced environment.Strong technical aptitudeExperience with large ERP systems an assetStrong desire to help peopleWhat Linamar Has To OfferCompetitive CompensationEmployee Benefits package includes but not limited to, Drug, Dental & Vision etc.Opportunities for career advancement.Sustainability CouncilCommunity based outreach supporting both local and global initiatives and charities.Discounts for local vendors and events, including auto supplier discounts.About UsAt Salford Group, a Linamar Company, we are industry leaders in agricultural equipment innovation, committed to advancing farming practices through precision technology. With a focus on quality, sustainability, and customer success, we cultivate a collaborative work environment where employees can grow and make a global impactLinamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

📌 Customer Service Representative (South-West Oxford)
🏢 Salford Group
📍 South-West Oxford