Provide customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat Handle a high volume of inquiries, analyze issues, and deliver proactive solutions Use advanced technology and software to document interactions accurately and resolve concerns efficiently Build trust and positive relationships through empathy and emotional intelligence Stay informed about products, services, and industry regulations Collaborate with colleagues and other departments to resolve complex issues Requirements Bilingual verbal and written proficiency in French and English Experience in a fast-paced customer service workplace Strong technical skills and ability to navigate multiple systems Availability for schedules between 7:00 a.M. and 11:00 p.M. ET on weekdays and 8:00 a.M. and 8:00 p.M. ET on weekends Call center experience, especially within financial services,



considered a strong asset Core Competencies Demonstrates bilingual proficiency in French and English, providing exceptional customer service in a fast-paced environment. Utilizes strong technical skills to navigate multiple systems and deliver effective solutions while building trust through empathy and collaboration. Highest-signal resume keywords Bilingual Proficiency in French and English Customer Service Experience Technical Skills Call Center Experience Financial Services Knowledge Soft Skills Empathy Emotional Intelligence Collaboration Industry Keywords Policyholder Agents Partners Inquiries Proactive Solutions Complex Issues Industry Regulations Tools & Technologies Advanced Technology Customer Service Software #J-18808-Ljbffr

📌 Bilingual Customer Service Professional (Montreal)
🏢 Jobtailor
📍 Montreal