Join us as the North American Customer Fulfillment Leader and make a lasting impact in Veolia! We're seeking a dynamic leader to shape the future of customer experience while contributing to a more sustainable world.As our North American Customer Care Leader, you'll inspire and lead a talented team of 50 professionals, including Team Leads, Supervisors, Escalation Specialists, and Fulfillment Specialists, dedicated to delivering exceptional customer service. This high‑visibility role offers tremendous growth potential and the chance to manage over $40MM in monthly revenue while building strategic partnerships across the organization. You'll be instrumental in coordinating fulfillment across logistics, plants, and suppliers, while implementing process improvements that enhance our global operations.Your mission will be to transform our customer fulfillment function into a world‑class operation by:Fostering excellent relationships with regional business partners and stakeholdersDeveloping cutting-edge solutions that enhance customer experienceBuilding and maintaining the team’s reputation as a trusted business partnerLeading strategic initiatives that drive operational excellenceCreating a culture of continuous improvement and employee developmentChampioning process enhancement projects with global impactEstablishing best practices in customer service deliveryYou’ll be the driving force behind:Customer Master Data ManagementCustomer contract managementRegional and global projectsQualificationsBachelor’s degree or equivalentMinimum of 5 years experience leading customer service/fulfillment teamsDemonstrated high emotional intelligence and exceptional relationship‑building and communication skillsAbility to act as a change agentExperience with SAP, SFDC, EskerCommitment to environmental sustainabilityAbility to travel approximately 10%Additional informationLife InsurancePaid Time OffPaid HolidaysFlexible Spending & Health Saving AccountsAD&D InsuranceDisability InsuranceTuition ReimbursementDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of Veolia, and no fee will be due.As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.#J-18808-Ljbffr

📌 Noram Customer Care Leader (Oakville)
🏢 Veolia | Water Tech
📍 Oakville