Lead outsourced collections with Fairstone Bank as a Vendor Management Specialist. This full time role ensures compliance and optimizes performance across financial products in a dynamic environment.As a key member of the Centralized Collections team, you will manage the daily activities of third-party collection agencies, ensuring they meet all compliance standards and achieve delinquency goals. Your expertise in vendor management and collections will support performance monitoring, training, and call quality assurance, driving overall efficiency and customer satisfaction.Key Responsibilities:Manage daily outsourced collection agency activitiesEnsure compliance with contract requirements and performance standardsConduct performance reviews and adjustments as necessaryLead daily performance discussions with agenciesAudit accounts and recommend workflow improvementsRequirements:High school diploma with 5+ years in collections2+ years in vendor management or supervisory roleFluent in English and FrenchAdvanced skills in Microsoft ExcelKnowledge of call quality regulations in collectionsUtilize your vendor management skills to drive exceptional collections performance at Fairstone Bank.

📌 Vendor Management Specialist At Fairstone Bank (London)
🏢 Fairstone Financial
📍 London