Pinnacle Fund Services ("Pinnacle") is a privately‐owned company headquartered in Vancouver that provides high‐quality accounting and administrative services to hedge funds, private equity funds, and other investment vehicles in Canada, the United States and internationally. Pinnacle provides clients with responsive service and provides employees with a dynamic workplace and growth opportunities potential. To deliver services to our growing client base, Pinnacle is seeking candidates for an Investor Services Assistant Manager position to join our Team.Job DescriptionResponsibilitiesReview and manage investor onboarding to the Investor/IM portal, including access provisioning, data accuracy, and resolution of investor‐facing portal issuesReview investor transactions in accordance with the Fund's offering documentsReview investor statements, communications and miscellaneous documents before releasing to investors to ensure they are in accordance with investor and fund management instructionsEnsure valid tax reporting forms are received from investors where Pinnacle provides tax servicesPerform reviews of subscription and redemption documents for less complex Funds/clientsPerform reviews on anti‐money laundering (AML)/KYC requirements for investors of selected Funds to ensure adherence to regulatory requirements.Ensuring all processes and output are consistent with Pinnacle's policies and procedures and that Pinnacle's control environment is maintainedRespond and resolve inquiries/issues raised by investors, fund managers or internal partiesAct as point of contact for team members, clients, and other internal service groupsActively manages client requests and ensures staff are responding to queries in a timely and professional mannerReview, understand and have ability to discuss fund PPMs/OMs, side letters and trade documentsProvide periodic reports & feedback on investor relation topics, client issues and department initiativesComplete annual regulatory reporting for FATCA CRSOversight of the AML programs offered by Pinnacle.



Including annual refresh or testing of controlsCoordinates with all relevant teams internally (e.G. Treasury, Fund Accounting) to ensure processes and workflows are aligned to meet client needsLeadership ResponsibilitiesPerform day‐to‐day supervision of the Investor Services Team to ensure all client deliverables are being met on time and investor requests are being responded to in a timely mannerSupport internal staff training and client‐facing communication for Investor portalProvides ample time to coach, develop and train junior staffPerform performance appraisals for staff and aid in their ongoing development and goal settingActively manage staff's time and workload effectively ensuring both internal and external deadlines are metAct as first point of escalation for team membersDesired Skills And ExperiencePrior Investor Services or client relations experience is required1‐2 years of direct management experienceKnowledge of AML/KYC and FATCA/CRSExcellent interpersonal and communication skillsAbility to handle multiple demands, competing priorities, and constant changeAbility to allocate time effectively and manage tight deadlinesUndergraduate degree or equivalent experienceFamiliarity with Canadian, Cayman and Bermuda regulatory requirementsStrong knowledge of MS OfficeComfort learning and troubleshooting client‐facing technology platforms; experience supporting asystem rollout or portal implementation is an assetBilingual (French/English) verbal and written communication skills are a plusWhy Pinnacle Fund Services?At Pinnacle Fund Services, we're committed to providing our employees with a comprehensive benefits package that supports their health, well‐being, and professional growth.



Here are some of the perks and benefits that set us apart:BenefitsExtended Health BenefitsRRSP Employer Match ProgramCompetitive CompensationAnnual discretionary bonusEducational SupportWork‐Life BalanceRemote Firm, with some in‐office days with purpose (learn, build relationships, collaborate & socialize)Exposure to all aspects of the businessThank you for your interest in Pinnacle Fund Services. We look forward to meeting you and learning about your next steps in your career.We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected status.We believe a diverse workplace is essential for driving innovation and achieving success, and we strive to provide equal opportunities for all employees.Privacy Notice for Job ApplicantsWe collect the information you submit in this application, including your contact details, resume, employment history, and any supporting documents, to assess your qualifications and manage the recruitment process. Your information may be accessed by our HR team, hiring managers, and approved service providers supporting our recruitment systems. We retain applicant information only as long as needed for recruitment and applicable legal or audit requirements. You may request access, correction, or deletion of your information by contacting us at [email protected]. For full details on how we handle personal information, please review our Privacy Policy.Job Post DisclaimerPinnacle does not accept resumes from employment placement agencies, head‐hunters, or recruiters who do not have a formal contractual arrangement with us. Any unsolicited resume, candidate profile, or other information received from a supplier not approved by Pinnacle will not be considered. Pinnacle will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

📌 Investor Services Assistant Manager (Vancouver)
🏢 Pinnacle Fund Services
📍 Vancouver