About SNDLSNDL is the largest private‐sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. The company also operates as a licensed cannabis producer and stands as one of Canada's premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting‐edge product development, and cost‐effective manufacturing.Job TitleSupervisor, Ace Liquor InnisfailJob DescriptionProvide leadership and direction of a multimillion‐dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.Primary Purpose Of JobProvide leadership and direction of a multimillion‐dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.About The RoleProvide supports to management of a multimillion‐dollar business unit, with a focus on delivering an exceptional customer experience. Understand customer needs and instill a customer mindset within the store, participate in stocking and merchandising of the store; ensuring the store is stocked and ready to serve our customers.Essential Business Functions, Responsibilities and AccountabilitiesCustomer service driven, friendly, willing to talk to all customersPromote a work culture that makes your store an inviting place to workBe a role model who supports and inspires fellow team membersDelegate tasks to team members and set priorities in partnership with managementCommunicate in a explicit and concise manner to team, participate in huddles/meetings,



relay pertinent informationProvide guidance to team members while supporting management initiativesCustomer OfferingDeliver exemplary customer serviceGreet customers when they enter the store and take customer to product when requiredGenerate sales by educating, advising, and suggesting products to every customerMaintain a high level of service and product knowledgeResolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaintsAccountable for product rollouts and product launches in partnership with managementUnderstand and utilize local market trends in partnership with managementEvaluate programs and promotions for effectiveness and offer recommendations to managementAssist customers from store and/or offer car service when appropriateFinancialComplete customer transactions on the Point‐of‐Sale (POS) device, including paymentUnderstand the POS system and all transactions that may ariseEnsure all cash handling policies & procedures are adhered toEnsure all opening & closing procedures are done correctlyComplete end of day till reportsEnsure safe is locked at all times and deposits are securedDay to Day OperationsMeet or exceed department financial targets through partnership with managementEnsure department follows merchandising and pricing guidelinesAssist in all operational duties in partnership with managementEnsure store is presentable and relay any maintenance issues to managementManage communication (mail, email, voicemail)



in absence of managementManage ordering and receiving in partnership with managementActively aim to increase and share product knowledgeMaintain inventory levels in partnership with managementAttend OHS and LP meetings and training sessionsStock shelves and cooler with productSet daily tasks for the store in absence of managementReview flyers, upcoming events, and promotions; execute appropriatelyParticipate in routine store maintenance and cleaningRegulatory AdherenceObserve that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered toMaintain First‐Aid, LP and OHS TrainingMaintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It RightEnsure AGLC/BC LRS and other government guidelines are metAdheres to all SNDL Inc. policies, with a focus on Social ResponsibilityQualificationsWork ExperienceMinimum, 1‐year experience in retail environmentMinimum, 1‐year supervisory experience (preferred)EducationHigh School Diploma or equivalentProServe/Serving It Right CertificationFirst‐Aid Certificate is considered an assetTraining in wine/beer/spirits (preferred, not required)Other Skills And CapabilitiesHighly self‐motivatedCustomer service drivenEffective leadership of large teamStrong sales backgroundProven track record of successStrong communication skills (written and verbal)Must be able to pass a Background CheckMust have access to reliable transportationBenefitsCompetitive total compensation and incentivesA top‐notch extended benefits package including medical, vision and dentalAn entrepreneurial and innovative environment that fosters growth and continuous learningOur Commitment To Diversity & InclusionSNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.Position DetailsTime Type: Full time

📌 Supervisor, Ace Liquor Innisfail (Burnstick Lake)
🏢 SNDL
📍 Burnstick Lake