Highbeam is building the future of business banking and cash management.Our platform combines AI agents, automated financial workflows, and integrated financial products that save brands time and money.Customers have generated billions in sales and include well-known brands such as Cuts, Tushy, Rocco, Sabah, Still Here, Alice Mushrooms, Original Grain, birddogs, and more.Our team includes alumni of Shopify, Square, Toast, Rippling, and McKinsey.We've raised $42M in equity from Acrew, FirstMark, Mayfield, and Two Sigma Ventures.About this roleAs a customer experience agent at Highbeam, you'll be the first point of contact for our users — supporting them with speed, clarity, and empathy. From onboarding to navigating transactions, you'll help customers feel confident using our platform and ensure they get the most value out of their Highbeam experience.This is an in-person role based in Toronto.What you'll doDeliver high-quality support across our core channelsRespond to customer inquiries via Intercom chat, email and phone with a friendly, explicit, and solution-oriented approachYou can expect to handle 20 – 30 chat queries per day and around 5 - 15 calls per weekTroubleshoot product issues and work cross-functionally with engineering and product teams as neededGuide users through banking-related topics including onboarding, account setup, ACH/wire transfers, and transaction troubleshootingBe the voice of the customerSpot recurring issues and share feedback to improve our product and internal processesTurn confusion into clarity: translate complex banking concepts into simple,



actionable explanations for usersAdvocate for customer needs across the companyLevel up how we workKeep internal documentation and customer-facing knowledge bases clear and up to dateIdentify areas where support can be more scalable and efficient — and help build the systems to make it happenQualifications2+ years in a customer support or customer experience roleStrong written and verbal communication skillsCalm under pressure and energized by problem-solvingComfortable working across tools like Intercom, Zendesk, or equivalentDeep empathy and a customer-first mindsetBonus:Familiarity with US payment operations or banking workflowsExperience in fintech or financial servicesExperience working with consumer brand businessesWillingness to float Canadian holidays to other days when they don't align with US holidaysYou'll thrive at Highbeam if...You love working in-person with a high-performing teamYou enjoy working in an idea-meritocratic, low-ego environmentYou are proactive and self-directed, and you excel in ambiguous, fast moving environmentsYou care about delivering a polished customer experienceBonus: You have experience working in fintech, AI or early-stage startupsWhat we offerCompetitive salary and meaningful equityComprehensive health & benefits packageGenerous PTO$1K/year stipend to purchase our customers' products$100/mo wellness stipendYearly offsite—last year we went to Mexico City!In-office perks: Commute covered and $20/day lunch stipendGreat location: Our NYC office is in NoHo, a short walk from the A,C,E · B,D,F,M · N,Q,R,W · 1 · 6 trains. Our Toronto office is downtown near St. Andrew Station.

📌 Customer Experience Agent (Toronto)
🏢 Highbeam
📍 Toronto