About The RoleWe're looking for a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You'll be the primary advocate for customer success, driving adoption, satisfaction, and growth across our client portfolio.We're looking for a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You'll be the primary advocate for customer success, driving adoption, satisfaction, and growth across our client portfolio.As part of our customer success team, you'll work closely with legal professionals, compliance officers, and IT teams to ensure our solutions seamlessly integrate into their workflows and deliver measurable business outcomes.Key ResponsibilitiesManage relationships with enterprise clients throughout their lifecycleDrive customer onboarding, adoption, and expansion of our compliance platformServe as the primary point of contact for customer success initiativesIdentify opportunities for account growth and upsellingCollaborate with sales, product,



and engineering teams to address customer needsMonitor customer health metrics and proactively address potential issuesConduct regular business reviews and success planning sessionsGather customer feedback and advocate for product improvementsRequired Qualifications2+ years of customer success, account management, or client relations experienceExperience working with enterprise B2B clientsStrong communication and presentation skillsAbility to understand and explain complex technical solutionsExperience with CRM systems and customer success platformsData-driven approach to measuring and improving customer outcomesBachelor's degree in business, communications, or related fieldProven track record of meeting or exceeding retention targetsPreferred QualificationsExperience in legal technology, compliance, or regulatory softwarePrevious experience in SaaS or subscription-based business modelsKnowledge of legal processes and corporate compliance requirementsExperience with customer success metrics and KPI trackingFamiliarity with project management methodologiesPrevious startup or high-growth company experienceProfessional certifications in customer success or account managementBilingual capabilities (English/French) for Canadian market

📌 Customer Success Manager (Toronto)
🏢 Good Standing AI
📍 Toronto