Be the face of client support as a Client Services Representative in Sherwood Park, Alberta. This position requires bilingual fluency in English and French to assist customers effectively.
In this permanent, full time in-office role, you will interact with clients, addressing their program inquiries while carefully documenting each interaction. Your ability to problem-solve and provide detailed assistance will be crucial to ensuring client satisfaction and operational success.
Key Responsibilities:
• Field incoming calls to resolve client inquiries
• Accurately document all interactions with clients
• Manage scheduling and client account updates in the CRM
• Work with the team for optimal problem resolution
• Follow confidentiality and privacy rules in all tasks
Requirements:
• Professional fluency in English and French
• Basic computer skills; knowledge of Microsoft 365 preferred
• Strong multitasking and problem-solving mindset
• Dependable with excellent attendance record
• High school diploma or equivalent required
Elevate client experiences through your communication skills in this Client Services Representative role based in Sherwood Park.
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📌 Client Services Representative Role (Sherwood Park)
🏢 Smart Start Canada ULC
📍 Sherwood Park