What you'll doProtect the integrity and security of customer account informationApply technical/product/process knowledge within varied situationsShape a positive customer perception of Canadian TireBuild customer confidence in our ability to provide serviceMaintain accurate customer informationDevelop effective relationships to contribute to a positive work environmentUnderstand and service customer needs - "owns the moment"Look for ways and apply current ideas to keep Customers for LifeTake opportunity to provide customers with relevant products & servicesTake responsibility for continuous learning and developmentWho you areExcellent verbal and written communication skillsSuperior problem solving abilities and solid decision making skillsActive listening skillsComputer knowledge and experienceDemonstrated passion for driving an exceptional customer experienceQualifications and ExperienceMinimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.Demonstrated active listening, professional verbal communication skillsDemonstrated aptitude to learn and support with basic browser-based functionsWe're always looking for great talent! In addition to competitive pay, we offer:Comprehensive benefits and retirement programsPerformance incentives, Continuing Education ProgramsOther perks to support your well-beingCareer growth opportunities and product discountsOur starting wage for this position is $22.82 with an annual salary review process. Our current department hours of operation are: 8:00am - 8:00pm, Monday to Friday, 8:00am - 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.Pre-Employment ConditionsReference CheckCredit ChecksCriminal Background CheckSanctions & PEP ScreeningThis posting represents an existing vacancy within our organization.



We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.About UsAt Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.We are one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer.

📌 Bank Customer Service Representative - H (Ottawa)
🏢 Canadian Tire Financial Services
📍 Ottawa