CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What's Different!CWD is looking for a Customer Support & Sales Representative to join our exceptionally talented and collaborative team! Reporting to the Support Team Leader at our Niagara Falls location, the successful candidate will be responsible for handling sales calls and leads, working with bulk customers, and providing pre/post-sale support.If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you!This is a full-time permanent role working 40 hours a week. Our hours of operation are 8:15am to 5:00pm Monday to Friday with occasional holidays and overtime work required.Key Responsibilities:Handle sales calls and follow-up on leadsWork with bulk customers to increase salesProvide exceptional customer support via phone, email, and live chatProvide pre/post-sale customer supportImprove customer reviews through feedback and engagementDevelop and maintain relationships with key accountsResolve customer issues and ensure high levels of satisfactionParticipate in team meetings and share insights for process improvementImplement strategies to enhance the overall customer experienceMonitor customer feedback and identify areas for improvementUndertake related duties as assigned to achieve the objectives and company goalsQualifications:A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)1-2 years' experience in a sales and customer support roleExperience using Microsoft OfficeStrong sense of empathy and understanding of customer needsExcellent organization and time management skillsHighly motivated self-starter within a team environmentDetail oriented problem solverStrong communication and interpersonal skillsAbility to work in a fast-paced ever-changing environmentYou Will Stand Out If:You have experience using NetSuite, Salesforce, or Seller CentralYou have experience working in an e-commerce environmentYou have a positive understanding of consumer electronicsWhat We OfferOur expected compensation range for this role is $20.00 to $25.00 per hour. The wage you may receive will be determined based on the skills, experience, and qualifications you bring to the position, as well as how they align with the responsibilities and scope of the Corporate Assistant role. CWD evaluates compensation using a consistent and equitable framework to ensure fair and transparent pay practices across the organization.Other benefits include:Full comprehensive advantages (dental, medical and eye)



80/20 split-single coverageAnnual professional development fundRRSP MatchFitness incentivesTeam events50% off on CWD brandsHow We HireCWD is an equal opportunity employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodations for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. Applicants must make their accommodation needs known upon requests for interviews.We may use artificial intelligence (AI) tools to support certain parts of the hiring process, such as reviewing application, analyzing resumes, evaluating responses, or assisting with interview scheduling. These tools are designed to help our recruitment team and do not replace human judgement. All hiring decisions are ultimately made by our team. If you would like more information about how your personal data is processed during this process, please contact us.CWD only extends employment offers after candidates have had the opportunity to speak directly with both the hiring manager and a member of our HR team. These discussions may take place in person or via video conference. CWD does not issue offers or request personal information through text or other informal channels. If you receive such a request, please disregard it. This policy is in place to ensure a secure and professional hiring process for all candidates.

📌 Customer Support & Sales Representative (Niagara Falls)
🏢 CWD
📍 Niagara Falls