Support government services at Staples with our Customer Support Specialist role. Provide expert assistance and enhance customer experiences with ServiceOntario services in your local store.As a Customer Support Specialist for Staples Canada, you'll engage directly with ServiceOntario systems to deliver stellar service to customers. This role is ideal for a detail-oriented individual with 1-2 years of customer service experience. Your responsibilities will include answering customer inquiries, managing escalated concerns, and maintaining brand standards.Key Responsibilities:Offer knowledgeable, respectful service to all customersCommunicate services, fees, and eligibility openlyDe-escalate concerns and refer customers as neededComplete Ground Control activities for lobby readinessTrain current associates through peer learningRequirements:1-2 years of customer service experienceAbility to communicate effectively across mediumsAttention to detail for accurate data handlingProficient with Microsoft Office and databasesBilingualism in English/French preferredElevate customer experiences by providing comprehensive support and detailed service solutions at Staples.

📌 Customer Support Specialist At Staples (Welland)
🏢 Staples
📍 Welland