Do you enjoy working with people, have an interest in eye health, and are passionate about customer service? Are you looking for a rewarding career that combines clinical care, technology, and consultative sales?

IRIS Aylmer is seeking a versatile individual to join its dynamic team.

At IRIS Aylmer, you will not be working in a traditional clinic. Our clinic is located in a beautiful century-old home in the heart of Aylmer, providing a warm, welcoming, and family-oriented environment where both patients and employees quickly feel at home.

We are looking for a dedicated team member who will contribute both to the clinical patient experience and to guiding patients in selecting the visual products best suited to their needs.

Your Responsibilities

Clinical Duties

• Welcome patients with professionalism and courtesy;


• Perform pre-testing procedures prior to eye examinations;


• Prepare patient files and records;


• Ensure the smooth flow of appointments;


• Collaborate closely with optometrists and the clinical team.

Sales and Patient Care Duties

• Assist patients in selecting eyeglass frames;


• Present various lens options and lens treatments;


• Answer patient and customer questions;


• Contribute to achieving clinic goals and objectives;


• Deliver an exceptional customer experience from beginning to end.

We Are Looking for Someone Who Is:

Dynamic and positive

Organized and detail-oriented

Comfortable with technology

Able to thrive in a quick-paced and stimulating environment

Passionate about customer service

Recognized for professionalism and a positive attitude

Requirements

• Fluency in both French and English is required, as we serve both French-speaking and English-speaking patients on a daily basis;


• Experience in customer service or sales;


• Experience in the medical or optical field is considered an asset;


• Previous clinic experience is considered an asset.

Training on pre-testing procedures will be provided to the successful candidate.

What We Offer

• Permanent full-time position;


• Warm and family-oriented work environment;


• Friendly and collaborative team;


• Opportunity to work for a respected Canadian company specializing in vision care.

Why Choose IRIS Aylmer?

At IRIS Aylmer, we believe every patient deserves an exceptional experience. We take pride in our people-first approach, strong team spirit, and unique clinic located in a beautiful century-old home that is part of the charm and history of our community.

If you enjoy helping people, learning continuously, and growing within a passionate team, we would love to meet you.