Is this job for you?Do you believe in putting the customer first?Do you love to solve problems and create solutions?Do you have an exceptional attention to detail?Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada's largest service repair and installation company!ResponsibilitiesProvide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolutionWork with peers and management to ensure that customer concerns are addressed in the most efficient mannerFollow up with customers to identify and support their needsOffer value-added solutions and promote customer loyalty by providing exceptional customer supportCorrespond with retailers and customers verbally and electronicallyMaintain up to date knowledge of new policies, procedures, and productsProcess routine clerical transactions in between callsCommunication with TGS' network of skilled service providersQualificationsPrevious experience in a call centre or customer service environment requiredProfessional phone and email etiquetteUtmost discretion with confidential customer informationExcellent data entry and keyboarding skillsExcellent communication skills, both verbal and written; Bilingual language skills (English & French) are an assetStrong attention to detailSuperior organizational,



and multi-tasking skillsStrong analytical and decision-making skillsStrong desire to take ownership and accountability of task completionIntermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and TeamsAbility to work effectively with and without supervisionBilingual in French and EnglishBilingualism (French, English – oral and written) is required for the frequent interactions with English and French-speaking customers within our stores, colleagues and/or internal partners/suppliers across CanadaÊtre bilingue (français, anglais – parlé et écrit) est nécessaire pour les interactions fréquentes avec les clients anglophones et francophones dans nos magasins, les colègues et/ou les partenaires/fournisseurs internes à travers le CanadaWhy Trans Global?A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your familyCompetitive remuneration package that will commensurate with experienceCareer progression potential with plenty of access to ongoing personal and professional developmentEmployee discountsA dynamic environment to showcase your leadership talents.Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]

📌 Bilingual Customer Service- 3rd Party Division (Edmonton)
🏢 The Brick Group
📍 Edmonton