Position OverviewReporting to the General Manager/Operations Manager, the Office Clerk will support the office through general administrative tasks. The position follows workflow procedures to ensure maximum efficiency. The ideal candidate is a highly organized individual who can manage multiple projects at once in the absence of day-to-day guidance. Dependent on branch size and location, the Office Clerk position can possibly hold PMA and HR duties, always ensuring Belfor policies and procedures are being followed.Job DutiesPerforms wide-ranging support services requiring proficiency in general office and organizations skills and knowledge of department operationsMaintain Files and records with effective filing systemsSupport other departments with various administrative tasksPerforms and supports PMA, billing, AR and/or AP functionsPrepare documentation and conduct weekly/ monthly reportingAssist with and support claim assignmentAssist with reception relief as neededSupport management by contributing to Office operations and productivity, ensuring workflow procedures are followedAssist with the scheduling of work assignments and setting priorities with deadlinesDeal with Customer complaints or issuesAssist with recruitment process as required (posting jobs, reviewing candidates, identify suitable candidates, book interviews, and process and complete new hire packages)Assist with employee relations, handle employee complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals, and investigationsAssist and support payroll and time and attendanceAssist with the administration of disciplinary action in accordance with established proceduresEnsure that employees comply with company policies, procedures,



and ethical standardsWill practice good housekeeping at all times to ensure a safe and non-cluttered worksiteProvide excellent customer serviceWork under time constraints to meet specific timelinesEnsure attention to detail and keen sense of safeguarding other people's property and informationParticipates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipmentComply with all Belfor policies and procedures, as well as legislative requirementsProactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate personThis role could be required to act as a "lead" periodically as designated by their managerAttend all Belfor sponsored training coursesQualificationsBusiness / administration / management courses / certification an asset1+ year experience in related fieldConstruction / Restoration / Insurance / Project Management experience an assetExperience with Xactimate, Xactanalysis, JD Edwards and DocuSphere an assetManage sensitive information appropriately and maintain confidentialityExperience using office equipment (telephone, copiers, scanners, fax, printers, etc.)Strong aptitude to work within deadlines, and ability to multitask on a daily basis in a fast paced environmentHighly organized with a keen eye for detailsComprehensive understanding of customer service, principles and practicesEligible to operate a motor vehicle per Belfor's vehicle policyAbility to work within a team or independently as neededStrong written and verbal communication skillsAdvanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google SuiteWilling to work evenings, on call and weekends when requestedPeriodic travel may be requiredCriminal Record CheckPhysical DemandsFrequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)Occasional lifting from 41 lbs +, assisted (up to 50% of the time)Access and mobility in tight spacesSustained periods of standing, sitting, walking, bending, and kneelingBELFOR (Canada) Inc. is an inclusive and equal opportunity employer. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.

📌 Office Clerk (Edmonton)
🏢 BELFOR Property Restoration Canada
📍 Edmonton