About The Job As part of our Customer Solutions operations, we are seeking a Customer Service Clerk. This is a temporary assignment intended to ensure continuity of Customer Service operations as part of the temporary replacement of an incumbent employee. Reporting to the Manager, Customer Solutions – Operations, the incumbent will be responsible for ensuring the rigorous processing of customer orders, the follow-up of operational requests, and the resolution of customer service incidents through to invoicing. Key Responsibilities Manage the full customer order cycle, from receipt through invoicing, including entry, validation, confirmation, required adjustments, and follow-up of orders received through the different transmission methods used. Verify that the information required to process orders is accurate and up to date in customer master files, and coordinate the necessary corrections with the relevant stakeholders. Ensure that ordered products are delivered in accordance with customer expectations, service commitments, and company policies and procedures,



from primary and secondary warehouses. Provide after-sales customer service, respond to requests, clarify reported issues, and document incidents in the appropriate tracking tools. Analyze operational issues, propose appropriate solutions, and ensure the necessary follow-ups with customers, the sales force, and internal teams. Prepare and maintain various operational follow-ups, analyses, and reports related to sales, returns, orders, delivery discrepancies, blocks, and customer service issues. Collaborate closely with Supply Chain teams, including Demand Planning, Logistics, Transportation, Finance, and Back Office, to ensure the smooth flow of the order cycle. Participate in activities related to the depletion process, special orders, and operational priorities identified by the company. Maintain files, procedures, and reference documents related to routes, customer lists,

📌 Customer Solutions Clerk (6 Months) (Boucherville)
🏢 Danone
📍 Boucherville