Position Title: Patient Care CoordinatorReports to: Emergency Veterinarian Team LeadDepartment: HospitalStatus: Full-Time Permanent (40 hours per week) OR Part-Time Permanent (25 hours per week average)PrerequisitesHigh school diplomaFurther veterinary professional training as VOA, VMA, etc will be considered an assetMinimum of 2 years client care experience either within or outside of the veterinary professionAble to stand for long periods of time (10 hours)Able to lift 50lbs (22kg)Exhibit compassion and patienceUnderstanding of veterinary hospital flowKnowledge of the scope of practice for hospital staffBasic understanding of medical terminologyAbility to stay calm and effective during a medical emergencyWell spoken, mature and professionalAbility to be on time and prepared to work at the beginning of your scheduled shiftAbility to communicate with clients in a friendly, compassionate and professional manner (both verbally and electronically)Working Conditions: May be exposed to unpleasant odors, noises, animal vomit, urine, blood or feces. May be exposed to bites, scratches, and contagious diseases.Position SummaryTo provide support to the medical team for all hospitalized patients with direct hands-on patient care and client support. This will be a very important accessory role to our hospital as it will provide our doctors and medical staff with assistance for patients that are hospitalized. This will include restraint for examinations/procedures, updating estimates, processing payments, and updating owners as requested by the medical team. This role will work under the direction of the DVMs and RVTs, with a primary focus on assisting with hospitalized patients and their families.This position schedule is shift work (12hr shifts). Working 7am to 7pm during the week and including weekends, and holidays will be required.



Some cross-training and assisting in other departments may be required as requested.Essential Job FunctionsAttend morning hospital rounds to familiarize themselves with all patients that are in hospitalAbility to safely and comfortably restrain a variety of species of animals for proceduresAssist DVMs with inpatient care including assisting with examinations and diagnostics as neededProvide communication to inpatient families including patient updatesCreate estimates for ongoing hospitalized care of patients under DVM/RVT directionProcess deposits, payments and refunds through the phone or in person with clientsFacilitate safe, organized family visits for hospitalized patientsBecome familiar with and use internal messaging and invoicing functionsSupport client education regarding insurance and scratchpay optionsAssist in processing patients for aftercare, ensure all requests are completed to standard and appropriately processed for cremationPrepare supplies for, and clean up following, treatments and procedures as requiredHave knowledge of biosecurity protocolsDocument in detail dietary intake, walks, urination, defecation, and other fluid lossesClean kennels and ready them for new patientsOther supportive tasks as deemed necessaryBackground for Development and Importance of This RoleThe need for this accessory role has risen due to the shortage of veterinary professionals. When examining the day-to-day work of registered veterinary professionals and veterinarians, we need to highlight what is in their scope of practice and place an emphasis of time on those activities for them. In a busy hospital, their medical expertise is prioritized, and the non-medical activities become less of a focus. Boreal Veterinary Centre feels that those "non-medical" activities are often under emphasized and strive to include non-registered support staff as an integral part of the medical care team to provide a gold standard of care.Company BenefitsJoining the Boreal Veterinary Centre team means you'll enjoy an array of perks, including:Discounts for gym, City of Edmonton, Rogers, and moreOpportunities for growth and professional development

📌 Patient Care Coordinator (Edmonton)
🏢 Boreal Veterinary Centre
📍 Edmonton