DispatcherDuncan, BCOur client is the largest HVAC service and retrofit provider on Vancouver Island, and part of a fast-growing group of companies.They are now hiring a Dispatcher to be the operational hub between customers, technicians, and the office. This is a full-time, permanent, in-person role managing inbound customer communication, scheduling and coordinating field technicians, creating accurate work orders, and coordinating residential installations from estimate through completion.What You'll Do:Manage the daily and weekly technician schedule across commercial and residential service and install workAssign and dispatch technicians based on job priority, location, skill set, and Service Manager directionAnswer inbound calls promptly and handle customer inquiries professionally, qualifying each request and routing it accordinglyCreate complete and accurate work orders in the field service software for every service or maintenance requestCoordinate residential install scheduling, sub-trades, equipment ordering, and site readiness from estimate through completionConduct outbound calls to the residential customer list to schedule maintenance visitsSubmit equipment warranty documentation on a weekly basisCommunicate proactively with customers, setting clear expectations and following up when timelines changeWhat You Bring:Experience in a dispatch, customer service, or administrative coordination role, HVAC, trades,



or field service background is an assetExcellent interpersonal and communication skills, phone-confident, qualified, and clearOrganized, detail-oriented, and able to manage multiple priorities in a fast-paced, fluid environmentProficient in Microsoft Office (Outlook, Word, Excel); CRM experience is an assetExperience with field service management software (Service Fusion, ServiceTitan, or similar) is a strong asset, but not requiredComfortable working in a small, collaborative team where teamwork and continuous improvement are core valuesHigh school diploma or equivalent requiredCandidates from other customer-facing industries (hospitality, retail, and similar) are welcome to apply, provided you are confident with computers and multitaskingCompensation & Schedule:$23.00 to $27.00 per hour, based on experienceMonday to Friday, 7:30 am to 4:30 pmExtended health and dental benefits after 3 monthsAs part of the hiring process, the successful candidate will be required to complete a criminal record check.We are only able to consider candidates who are legally eligible to work in Canada for this role.Thank you to all applicants for their interest. At this time, those selected for the next steps will be contacted. We are an equal opportunity employer and welcome applications from all qualified candidates.

📌 Dispatcher (Canada)
🏢 Riverstone Management
📍 Canada