The Dental SEO Company is looking for a Senior Customer Success Manager to own the client experience for a growing base of dental practice accounts. This role blends relationship management, project coordination, and digital marketing fluency. You'll be the person clients trust to keep their campaigns on track, their questions answered, and their results visible, while also spotting opportunities to expand and retain the account.This is a senior, ownership-level role with compensation incentives tied directly to retention and upsell performance within your account base.About the RoleThe Dental SEO Company is looking for a Senior Customer Success Manager to own the client experience for a growing base of dental practice accounts. This role blends relationship management, project coordination, and digital marketing fluency. You'll be the person clients trust to keep their campaigns on track, their questions answered, and their results visible, while also spotting opportunities to expand and retain the account.This is a senior, ownership-level role with compensation incentives tied directly to retention and upsell performance within your account base.ResponsibilitiesClient SuccessServe as the primary point of contact for assigned clientsBuild long-term relationships through proactive communicationRespond promptly to client emails and phone callsSchedule and lead routine client check-in meetingsKeep clients informed of project progress and next stepsIdentify opportunities to improve the client experience and drive client successProject CoordinationCoordinate projects between clients and internal teamsEnsure deliverables are completed on timeTrack outstanding action items and follow up until completedKeep project management systems current and organizedHelp prioritize incoming client requestsDigital Marketing SupportDiscuss campaign performance at a high level with clientsExplain SEO, Google Ads, website,



and marketing concepts in straightforward termsEscalate strategic or technical questions to specialists when appropriateReview reports before client meetingsIdentify trends or concerns that should be brought to the marketing team's attentionWebsite & Account AdministrationMaintain accurate client records across CRM and project management toolsCoordinate minor website update requests with the web team and confirm completion with the clientManage account-level access, logins, and third-party tool permissions (Google Business Profile, Google Ads, Search Console, analytics platforms, etc.)Track contract terms, renewal dates, and billing details, flagging issues before they become client-facing problemsMaintain up-to-date documentation on each account's services, goals, and historyRetention & GrowthMonitor account health and proactively address risk signals before they become churnIdentify and pursue upsell and cross-sell opportunities within the existing account basePartner with sales and marketing leadership on renewal strategy and expansion conversationsTrack and report on retention and growth metrics for your book of businessWhat We're Looking For5+ years in a client-facing customer success, account management, or agency roleWorking knowledge of digital marketing, including SEO fundamentals and paid search/Google Ads conceptsComfort with the tech stack that supports the business: CRM platforms, project management tools, reporting dashboards, and marketing platformsStrong written and verbal communication skills, with the ability to translate technical marketing concepts for non-technical clientsA proactive, organized approach to managing multiple accounts and competing prioritiesExperience in dental, healthcare, or another local-services vertical is a plus, but not requiredCompensation & IncentivesBase salary commensurate with experience, plus a variable incentive component tied to client retention and upsell/expansion revenue within your assigned account base.

📌 Senior Customer Success Manager (Vancouver)
🏢 The Dental SEO
📍 Vancouver