Product Operations Leader - 1 Year ContractFull-timeEmployee Type: ContractFull-Time/Part-Time: Full-TimeCompensation: CAD 20.93 - CAD 25.58 - hourlyWHO WE AREIndigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place.OUR GUIDING PRINCIPLESOur Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.We Will Hire, Inspire, Promote and Retain the BestWe Will Be EntrepreneurialWe Will Be Committed to Caring About Each Other, Our Communities, and Our EnvironmentWe Will Be Committed to True and Shared Value CreationWe Will Be Systems Thinking, Data Driven and AI enabledThe Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle. They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively. They lead the execution of the store's visual merchandising activities, ensuring our customers can shop easily with or without assistance, and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible. They help influence a store culture that promotes employee engagement, growth, and development.WHAT YOU'LL DO:FunctionalLead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processesLead execution of D2F process and visual operations, reacting to sell-through,



and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set upLead execution of markdown process, promotional set-up, and sell-throughLead execution of changeover and visual assessment action plansMaintain visual propping, signage, and acrylicsAct as an advocate for the customer by placing them at the forefront of all decision-making processesEmbrace and champion technology that creates high tech and high touch solutions for Indigos customersProactively identify and anticipate customer expectations and needsCoach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycleOpen and close store as well as responsibility for managing sales floorEnsure health and safety of employees and customers is top priorityPeopleSupport the building of robust teams by participating in hiring activities, training new hires, and cross-training current teamSupport development of talent by providing feedback on team performance to managersCollaborate with others to drive flexible and just in time solutionsShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage other functions to get inputEncourage others to freely share their point of view and be open to feedbackCulturalModel Indigo's beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning and taking risks without the fear of making mistakesEmbrace, champion, and influence change through your team and/or the organizationWHO YOU ARE:1-2 years of experience in a customer service,



merchandising or operations roleDemonstrated commitment to creating an exceptional employee and customer experienceExperience leading othersKnowledge of provincial health and safety standardsPerformance orientatedAbility to exercise good business acumen and systemic thinking that supports meaningful decisionsAbility to prioritize, plan and execute while being agileAbility to be mobile on the sales floor for extended periods of timeAvailability to work a flexible schedule, including evenings, weekends and holidaysAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesBilingualism (French/English) is required for all positions in QuébecAt Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected] posting is for a current opportunity within IndigoWe respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob Location

📌 Product Operations Leader - 1 Year Contract (Mississauga)
🏢 Indigo-Books-
📍 Mississauga