Reports to: Account Specialist, Campus OutfittersDivision: RetailLocation: U of T Bookstore, St George CampusWhat You'll Be Doing:You'll support the day-to-day activities for Campus Outfitters. The main focus of the role is to provide excellent customer service, ensure timely order progression, data maintenance and inventory management.Hourly Rate: $22.00This is a current vacancy within our organization.Key Responsibilities:Customer Service, Sales and SupportBuild relationships with customers through open and interactive communication via phone, email, or in personProvide accurate product information and quotes to customers in a timely mannerProactively manage assigned client accounts and inquiries from intake to resolutionRespond to customer complaints and provide appropriate solutions and/or alternativesSupport Campus Outfitters Manager and Account Specialist with new sales activitiesCommunicate with Trademark & Licensing to ensure brand standards are being met through mockupsOther related duties as assignedData Maintenance and Sales ProcessingCreate current SKUs and update existing SKUs in internal database and on the websiteCreate and submit purchase orders to external and internal vendorsCreate and process sales order and invoicesWork with marketing and webs teams to set up, manage, and fulfill preordersLiaise with web orders to help fulfill custom made orders and answer any customer/team questionsOrganize and sort appropriate customer files,



and order related dataInventory ManagementLiaise with the receiving department to manage inbound goods and outbound productFollow up/track purchase orders through effective vendor communicationProcess returns to vendors for damaged/defective merchandise within a timely mannerLiaise with the accounting department to ensure debits/inventory adjustments are completed by end of monthCompile and communicate damages for write-offs with inventory adjustersOccasional lifting of product for order prep and storage organizationEducation, Qualifications and Experience:Post-secondary graduate or equivalent combination of education and experienceMinimum 2 years retail experience, customer service experience, or business development experienceComfortable working in a hands‐on, physically demanding environmentAbility to lift/move/handle (up to but not exclusive) 50 lbsKnowledge, Skills and Attributes:Ability to prioritize tasks effectivelyAbility to apply judgements to unfamiliar situations by referencing existing processes and adapting as neededProvide high level of customer serviceExcellent professional communication with internal and external stakeholdersAbility to thrive in a fast‐paced work environmentIntellectual curiosity and a commitment to continuous learning — a growth mindsetValues matter to you. You bring your whole self to work and you live our values to be the trusted collaborator, lead with intention and ingenuity,



and empower many views and voicesAbout University of Toronto PressThe University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 250 new scholarly, course, and general interest books in print, audio and ebook formats, and over 80 journals. In addition, UTP manages the distribution for over 250 publishers and imprints in Canada, the US, and around the world, with warehouses in Toronto, Ontario and Buffalo, New York. UTP also runs the University of Toronto Bookstores across the three main campuses, serving over 100,000 students and 16,500 faculty.As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at (647) 805-5082.

📌 Merchandise Assistant (Toronto)
🏢 University of Toronto Press
📍 Toronto