Hanover Honda is expanding our service department team! We are currently hiring a dedicated Automotive Service Advisor to manage client relationships, coordinate with our shop technicians, and deliver a seamless repair experience for our Honda owners.

Core Responsibilities:

- Oversee the end-to-end guest experience from initial service drive arrival to final vehicle hand-off
- Conduct thorough intake interviews to document client concerns, vehicle symptoms, performance expectations, and contact details
- Generate and manage comprehensive Repair Orders, precise cost estimates, client authorizations, and required administrative files
- Effectively communicate diagnostic findings from technicians alongside factory-recommended maintenance schedules based on vehicle health
- Secure and log official customer approvals prior to initiating any extra service or repair work
- Maintain seamless communication with technicians, parts specialists, the warranty administrator, and the Service BDC
- Track the status of active shop repairs to provide proactive client updates regarding repair costs, parts delays, and ETAs
- Verify repair accuracy, final invoicing, and valid warranty coverage parameters prior to signing off on vehicle release
- Provide transparent, professional breakdowns of completed shop labor, billing charges, and upcoming preventative maintenance needs
- Handle customer payment transactions and execute all necessary Repair Order closing procedures in the dealership system
- Address guest inquiries directly, ensuring swift escalation to management for any complex or unresolved concerns
- Execute assigned customer satisfaction follow-up tasks to maintain strong client retention

What We Look For:





- Proven track record in face-to-face customer care, team communication, and organized task follow-through
- Capability to balance a high volume of guest interactions and competing shop priorities in a fast-moving environment
- High level of operational accuracy, attention to detail, and practical decision-making skills
- High comfort level utilizing digital dealership software and modern communication systems
- Prior automotive experience is an asset
- Valid Ontario driver’s licence and ability to operate customer vehicles safely, where required by the position
- Experience with PBS software is considered an asset

Why Work for UpAuto Group:

- A competitive benefits and compensation plan
- A leadership team that believes personal growth, mentorship, ongoing training and support
- UpAuto is a purpose-built business that focuses on driving growth and performance improvement at each dealership to benefit all stakeholders
- A culture of inclusivity where every individual's unique perspective is valued and respected

Position Status Disclosure:

- This posting is to accommodate growth within the SERVICE Department
- This role is required on a FULL-TIME, PERMANENT basis
- Comprehensive benefits package available
- Work Location: On-site at HANOVER HONDA




- The expected compensation range for this role is $38,000 - $48,000 /year (The range may vary based on experience and qualifications)

This compensation encompasses base salary and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

We are committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) . If you require accommodation during any stage of the recruitment process, please let us know .

The UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Employment may be conditional upon completion of standard background checks, where applicable.

Artificial Intelligence (AI) Disclosure: No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

We do thank all applicants in advance, but only those selected for an interview will be contacted.

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📌 Automotive Service Advisor (Hanover)
🏢 UpAuto
📍 Hanover