Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Fairmont Gold Supervisor (Part time).Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Fairmont Gold Supervisor (Part-Time). Fairmont Gold is a special place! The personalized service provided as you greet your Guests at check-in or serve them in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Fairmont Gold Supervisor will create a sense of loyalty that will ensure their return.What Is In It For YouWonderful company culture - our colleagues are at the heart of all that we doFood & Beverage discount of 50% in our restaurantsEmployee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Full rate of pay of $27.50/hourJob DescriptionConsistently offer professional, friendly and engaging serviceDemonstrate Fairmont Corporate standards and Service Promise standards in every interaction with guests and colleagues.Make certain that all Fairmont Château Laurier policies, procedures and corporate standards are known, followed and acted upon at all timesResponsible for all aspects of the Fairmont Gold operations, to ensure a smooth operation and the highest level of guest satisfaction at all timesReview all Fairmont Gold reservations to ensure all standards are metEnsure that the reservations of our ALL Accor Live Limitless Members are in order and that members' expectations are metDirect and execute approved plans and programs for Fairmont Gold in accordance with company and hotel policiesTrack and forecast daily, weekly and monthly Fairmont Gold occupancyControl room inventory including out of order rooms, sell outs, preventive maintenance and special room projectsEnsure the highest revenues possible are generated by participating in,



supporting and promoting the Fairmont Gold upsell program as well as monitoring honour bar revenueProvide exceptional concierge information to our guestsEstablish and maintain communication with all Fairmont Gold staff on a daily basisDevelop and maintain contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the cityStrong and effective communication with all other departments, highlighting Fairmont Gold requirements from supplies to manpower requirements to ensure proper level of service to our guestsAttend Department Communication meetings and other meetings in absence of Fairmont Gold DirectorMaintain and report housekeeping and maintenance deficiencies in the departmentProvide exceptional service in the Fairmont Gold loungeResponsible for overseeing the set up and break down of all food and beverage presentations in the lounge (breakfast, coffee/tea service, bar service and canapés)Assist guests regarding food and beverage menu itemsHave knowledge of all menu items, garnishes, contents and preparation methodsAttention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the nextLead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adheredParticipate in recruitment, selection and performance management (including corrective action), of all colleagues working in Fairmont GoldParticipate in the orientation and cross training process of all hotel colleagues who provide services to Fairmont Gold guestsEnsure that the appropriate service levels are provided and achieved at all timesParticipate actively in the achievement of Guest Satisfaction initiativesParticipate actively in the hotel community to further inter-departmental working relationshipsTake ownership in the achievement of Colleague Engagement Survey objectivesPromote and enforce the hotel's Health & Safety standards and emergency proceduresPromote and adheres to the company's Environmental and Green Team policies and proceduresPerform related duties and special projects as assignedQualificationsPrevious Front Desk Agent experience requiredTwo years' experience as a Concierge or Hotel Guest Services AgentPrevious experience in a supervisory managerial capacity an assetMust have a proven record of exceeding guest expectations and commitment to guest serviceA Degree or Diploma in Hospitality Administration from a recognized University or CollegePrevious food and beverage serving experience is preferred. Smart Serve certification requiredA sound knowledge of major cultures and expectations of international travelersExcellent written and verbal communication skills in both official languagesExcellent interpersonal skills, with proven service leadership skills and the ability to inspire colleagues to deliver outstanding serviceStrong problem solving abilitiesMust have the ability to work cohesively as part of a teamOrganized and results-oriented with the ability to be flexible and perform well under pressure in a fast-paced changing environmentProven initiative and ability to complete projects in a timely mannerKnowledge of Opera (Property Manager), Excel, Microsoft Word, OutlookActive member in good standing of Les Clefs D'Or is an assetAdditional InformationPhysical Aspects of Position (include but are not limited to)Frequent standing and walking throughout shiftOccasional kneeling, pushing, pulling, lifting up to 20lbsOccasional ascending or descending ladders, stairs and rampsFairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.Our Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.Accor.Com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSAI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Fairmont Gold Supervisor/ Concierge (Part-Time) (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Fairmont Hotels and Resorts
📍 Riviere-des-Prairies—Pointe-aux-Trembles