About This OpportunityThe Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach.You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues. This role contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach.You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues. This role contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules,



and offering excellent administrative support.Take an inside look at what you'll do each dayCreate a welcoming environment for clients, guests, team members and stakeholdersRespond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hoursSolve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possibleProvide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is awareSchedule private/acute clients effectively based on the client's Care Plan as set out by their clinician(s)Schedule to maximize opportunity for client access to care (including access to online booking)Educate and support the client in engaging with digital tools and resources such as the Client Portal and online bookingMaintain confidentiality of client records and personal and personal health information at all timesFacilitate effective flow within the clinicWhat You Need To Be SuccessfulA natural ability to connect with people and build strong relationshipsDemonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skillsBe Pro-active and Results-orientedStrong written and verbal communication skillsAbility to switch between tasks quickly and with easeExcellent time management and organizational skills with attention to detailExcellent listening and observational skillsStrong computer literacy with various applications and programs (Microsoft Office)Strong customer service skillsAbility to work independently and as part of a cohesive teamWho You AreYou are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.What CBI Health Offers YouContinuous learning and skills development, including growth and leadership opportunitiesCompetitive compensation with comprehensive perks and rewards package, including group health, dental and vision benefits (must maintain a minimum average of 25 hours per week to be eligible)Flexible hours, which allow work-life balance and focus on quality of lifeAbout UsCBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients. We're changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.Ca.Inclusion MattersWe welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.

📌 Part-Time Clinic Experience Associate - Port Hawkesbury
🏢 CBI Health
📍 Port Hawkesbury