What you'll doClient Relationship managementBuild and maintain excellent relations with client contactsEnsure the team provides top-quality services to clientsProvide relevant information to clients on administrative issues and legislative requirementsCoordinate DB Admin related services including web tools and call centre servicesUnderstand the client's perspective and priorities, and collaborate to resolve administrative issuesParticipate in governance initiatives including service review meetings and reportingFacilitate communication between clients and our teamIdentify and develop new business opportunities with existing clientsManage Service Agreements by ensuring regular reviews and timely preparation of fee adjustments and renewalsSubject Matter ExpertiseReview work including benefit calculations, annual statements, and other relevant reports in accordance with pension plan rules and applicable legislationOversee implementation of process improvement initiatives, present solutions to internal stakeholders and analyze success metricsLead internal initiatives that enhance our service deliveryProject managementPlan and manage deliverables across multiple client teamsEnsure appropriate resources are assigned to client responsibilitiesLead special projects as requiredCollaborate with resources in other departmentsTalent management and CoachingFunction as a team leader, overseeing work of other team membersConduct annual performance reviews and provide constructive feedback on a regular basisAct as a mentor,



supporting the growth and development of other team membersCollaborate on employee engagement initiativesAssist with recruiting effortsConduct training sessionsWhat We're Looking ForEssential QualificationsDemonstrated expertise in DB Pension Administration – We value candidates with 10+ years of relevant experience, OR equivalent demonstrated expertise gained through professional certifications, specialized training, or progressive career development in pension administrationPost-secondary education in Actuarial Science, Mathematics, Business Administration, or other relevant field, OR relevant professional certifications (such as CEBS, PPAC, or equivalent)Strong knowledge of provincial pension and tax legislation relevant to your regionExcellent organizational and project management skills with the ability to manage multiple competing prioritiesStrong interpersonal and communication skills – both written and verbalCustomer-focused mindset with skilled acumen and ability to build relationshipsProficiency with MS Word, Excel, and PowerPointExperience with pension administration softwareStrategic thinking and problem-solving abilitiesDetail-oriented approach to work, with strong quality assurance practicesValued AssetsCEBS or PPAC designation (we support professional development for candidates pursuing these credentials)Bilingualism (English and French) – particularly valuable for serving Quebec-based clients; we support language training for interested employeesExperience with process improvement or change management initiativesBackground in mentoring or developing team membersSalary Range:



$70,000 - $120,000 CAD AnnualActual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.BenefitsTELUS offers rewarding benefits, which may vary per job function, such as:Flexibility to work in-office, virtually or a combination of bothGenerous company matched pensionOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunities to develop your skillsAnd much more...As part of this role, you may be required to work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery. If so, a Personnel Security Screening conducted through the Government of Canada will be required as a condition of employment.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

📌 Senior Pension Consultant (Halifax Regional Municipality)
🏢 TELUS Health
📍 Halifax Regional Municipality