Kirmac - Kelowna, 1110 Leathead Road, Kelowna, British Columbia, CanadaJob DescriptionPosted Friday, August 21, 2026 at 10:00 AMKirmac Collision & Autoglass is a family-owned leader in collision repair, proudly serving communities since 1973. For over 50 years, Kirmac has delivered quality workmanship and exceptional customer service helping people get back on the road while turning repair experiences into something positive. As the industry evolves, so does Kirmac, with a focus on advanced vehicle technology, EV repair readiness, and sustainable practices.Through Kirmac Cares for Kids, we also supports organizations such as B.C. Children's Hospital and the Boys Club Network, while continuing to grow a skilled workforce grounded in continuous learning and strong leadership.Customer Service RepresentativeBring Your Care, Confidence, and Customer ExpertiseIf you're someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we'd love to meet you.What You'll DoAs a Customer Service Representative, you'll be the welcoming face of the shop and a key connection point between customers, technicians, partners, and vendors. Your day-to-day responsibilities will include:Building positive, lasting customer relationships in person and over the phoneSubmitting ICBC rental forms and guiding customers through the processScheduling repair appointments and managing shop calendarsGenerating repair orders and ensuring accurate documentationInteracting with vendors and coordinating incoming/outgoing materialsProviding clear repair updates through phone, text,



and emailManaging and posting invoices, parts returns, and related paperworkReconciling repair orders with accuracy and attention to detailThis role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment.What You BringExcellent verbal and written communication skillsStrong organization, accuracy, and attention to detailA friendly, professional approach with robust people skillsPassion for vehicles and helping customers feel confident in their repair journeyA valid driver's licenseSolid references that reflect reliability and professionalismWhat We OfferCompetitive wagesExtended health, dental, and vision coveragePaid time offRRSP planSupportive, team-focused environmentLearning & Development ProgramOpportunities to support our community through volunteeringRegular social events and team gatheringsIf you're a service‐driven professional who enjoys helping people and keeping things organized, we'd love to have you on our team.We want people who want to have an impact.Kirmac is building an inclusive company culture where anyone, regardless of age, race, gender, sexual orientation, or disability, is recognized and rewarded for their contributions. Our Learning & Development Program allows every team member to learn new skills and expand their expertise. If you want to work someplace where you can grow, and your ideas can have an impact, we want to hear from you!We thank all applicants for their interest, however, only those selected for an interview will be contacted.Kirmac - Kelowna, 1110 Leathead Road, Kelowna, British Columbia, Canada

📌 Customer Service Representative (Kelowna)
🏢 Kirmac
📍 Kelowna