About the Company Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, CompassionandHumility. And the truth is... we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers. Job Summary: We are seeking a reliable, and customer-focused Customer Service Representative to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service,



preferably with call center experience and a passion for creating positive customer experience. What you will be doing: Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention. Troubleshoot at a tier 1 level and resolve technical issues, including Wi-Fi connectivity and service interruptions. Guide customers through service upgrades and activate recent features as needed. Retain customers by offering solutions and alternatives during cancellation inquiries. Handle

📌 Customer Service Representative (Calgary)
🏢 Integratedcooling
📍 Calgary