Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Dayuse.ComOur Customer Care Department is looking for a proactive, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market.This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mailCoordination of reservation requests including eventual book-out situationsProcessing reviews, complaints, and claims via several online tools and CRMsDeliver a high level of guest satisfaction management (we offer a 100% response service)Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolioBuilding productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!So if you are:fully fluent English and Frenchexperienced/familiar with North American business culturean excellent communicator and have a strong sense of diplomacya former hospitality worker:



front desk, guest relations, or reception is idealat ease with internet tools including Google Suite, Microsoft Office, Excel, etc.agile, reactive, and able to prioritize busy workloadsYou'll get:Contract: Full time permanent position (CDI)Compensation: 40-50K$/year + bonus for each week-end workedStart: ASAPShift hours: weekends until 6 pm (1/2 month) and weekdays until 6 pm or 9 pm depending on the shiftDays off: 2 per week, on weekdays or week-ends depending on the shiftLocation: MontrealRemote working 2 days/week after 6 weeksThe package includes a comprehensive healthcare planCareer opportunities in a fast-paced, rapidly growing environment!Recruitment process:HR Call InterviewInterview with Chief Sales OfficerSeniority levelEntry levelEmployment typeFull-timeIndustriesHospitalityReferrals increase your chances of interviewing at Dayuse.Com by 2xGet notified about new Customer Care Professional jobs in Montreal, Quebec, Canada.E-Commerce Customer Service RepresentativeCustomer Service Representative - Part-TimeMont-St-Hilaire, Quebec, Canada 2 weeks agoSt-Bruno-de-Montarville, Quebec, Canada 2 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

📌 Customer Care Specialist - M/W (Montreal River)
🏢 Dayuse.com
📍 Montreal River