- Coordinate partner meetings end-to-end, including agendas, preparation, participation, action-item tracking and follow-up
- Own recurring partner reporting workflows using automated and manual sources and surface relevant insights
- Process and review manual partner eligibility files and support eligibility issue resolution
- Connect Health System Partnerships with Provider Network Operations on provider-related matters
- Triage provider-related partner questions to the appropriate internal team
- Maintain accurate partner information in Salesforce CRM and keep program documentation current
- Maintain shared documentation, templates, playbooks and SOPs
- Coordinate operational components of onboarding for new Health System Partnerships team members
- Provide day‑to‑day partner support by troubleshooting and coordinating escalated issues
- Support eligibility inquiries for Maple's Customer Support Team and partner‑raised questions
- Collect, organize and share partner and patient feedback for action by appropriate owners
- Support process‑improvement initiatives that reduce administrative burden and create team capacity
- Build expertise in Maple's tools, systems, partner programs and the collaboration model with Provider Network Operations
- Deliver at least one meaningful team‑enablement improvement within the first 12–18 months

Requirements

- At least one year of experience in a client‑facing role, such as client success, account coordination, customer support or account management
- An undergraduate degree in business, health administration, public health, communications or a related field, or equivalent professional experience
- Strong written and verbal communication skills




- Active listening and timely follow‑through
- Proactive, highly organized way of working
- Robust attention to detail across documents, data and processes
- Comfort collaborating across teams
- Ability to learn new platforms quickly, including AI tools
- Confidence working in Google Workspace (Docs, Sheets and Slides)
- Criminal record check (EPIC) and identity verification required as a condition of employment
- Additional employment or education verification may be conducted depending on role requirements
- Bonus: bilingual English and French; interest in public health or healthcare experience; CRM experience ideally Salesforce; Asana experience; process documentation and operations improvement background

Core Competencies

Demonstrates expertise in partner coordination, client‑facing support, and operational process improvement, with a strong focus on communication and attention to detail. Proficient in managing partner information and utilizing CRM tools to enhance collaboration and efficiency.

Highest‑signal resume keywords

- Client‑Facing Experience
- Salesforce CRM Proficiency
- Strong Communication Skills
- Process Improvement Initiatives
- Organizational Skills

Hard Skills

- Partner Coordination
- Eligibility Issue Resolution
- Data Organization
- Process Documentation
- Operational Onboarding

Soft Skills

- Active Listening
- Proactive Work Style
- Attention to Detail
- Collaboration

Certifications & Qualifications

- Criminal Record Check (EPIC)
- Identity Verification

Industry Keywords

- Health System Partnerships
- Customer Support
- Public Health
- Healthcare Experience

Tools & Technologies

- Google Workspace
- Salesforce
- Asana
- AI Tools

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📌 Client Success Coordinator – Health System Partnerships (Toronto)
🏢 Jobtailor
📍 Toronto