- Conduct rapid outreach by email, phone, and text to prospective clients
- Book and organize lawyers' consultations
- Own follow-up for every conversation and ensure timely completion
- Rescue cancellations, no-shows, and stalled conversations
- Draft routine replies for lawyer review
- Help lawyers prioritize each morning
- Handle simple client questions and provide warm handoffs to lawyers
- Maintain full, consecutive lawyer calendars and strong consultation show rates
- Track consultations booked and completed, follow-up timeliness, and response speed
- Work daily with lawyers, growth leadership, and the COO

Requirements

- Robust written communication skills
- Confident and personable phone manner
- Highly organized, able to manage calendars and queues at volume
- Fast response and proactive follow-up
- Fluency with CRMs, shared calendars, SMS platforms, and AI drafting assistants, or ability to learn them quickly
- Patience, empathy, and discretion with older, cautious clientele
- Experience using Claude, ChatGPT, and related AI tools
- French is a bonus
- Familiarity with Close CRM is a bonus




- High-trust coordination experience in law firms, medical offices, or financial services is a bonus
- Customer-facing scheduling experience is a bonus
- Toronto-based and able to work hybrid
- Must never provide legal advice

Core Competencies

Demonstrates strong organizational skills and effective communication abilities to manage lawyer consultations and client interactions. Proficient in utilizing CRMs and AI tools to enhance scheduling and follow-up processes.

Highest-signal resume keywords

- Strong Written Communication Skills
- Confident Phone Manner
- Highly Organized Calendar Management
- Fluency with CRMs and AI Tools
- High-Trust Coordination Experience

ATS Optimization Keywords

Soft Skills

- Patience
- Empathy
- Discretion

Industry Keywords

- Law Firms
- Medical Offices
- Financial Services
- Customer-Facing Scheduling

Tools & Technologies

- Close CRM
- SMS Platforms
- AI Drafting Assistants
- Claude
- ChatGPT

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📌 Business Development Representative – BDR (Toronto)
🏢 Jobtailor
📍 Toronto