Lead the Guest Experience team at Mission Hill Family Estate in West Kelowna, BC, providing exceptional hospitality and winery experiences. This in office, full-time role demands strong leadership and organizational skills.In the Guest Experience Supervisor role, you'll be key in delivering premium guest interactions and operational success. Take charge of daily experiences, support team initiatives, and ensure a welcoming atmosphere throughout the estate. Your leadership and sales prowess positively impact guest satisfaction and operational excellence.Key Responsibilities:Supervise and execute daily guest experience operationsConduct operational briefings and assign responsibilitiesCoordinate guest requests and manage reservationsPromote wine club memberships and sales strategiesEnsure boutique presentation is always guest-readyRequirements:2-5 years in luxury retail or hospitalityEffective in leading teams under pressureStrong planning and organizational abilitiesCompetent in reservation systems and guest platformsCertification in Serving It Right or willingness to obtainMake your mark at Mission Hill Family Estate through dedicated guest service and team leadership.

📌 Mission Hill Guest Experience Leadership Role (Kelowna)
🏢 Mission Hill Family Estate
📍 Kelowna