Become a key player at Clearbridge as a Customer-Focused Technology Consultant based in Calgary. Your expertise will be critical in addressing technical issues while strengthening client relationships.
This permanent, full-time position involves direct engagement with customers to resolve complex issues and suggest improvements. You own every ticket end to end, embodying a proactive and consultative approach. This role combines technical problem-solving skills with effective communication to deliver tailored solutions for client needs.
Key Responsibilities:
• Travel to customer locations for hands-on technical support
• Own ticket resolution from opening to closure
• Build strong client rapport through effective communication
• Translate technical situations into actionable guidance
• Monitor recurring issues and recommend proactive measures
Requirements:
• Robust mindset for customer service and problem-solving
• Ability to troubleshoot and understand technical systems
• Effective communicator in various formats
• Must possess a valid driver's license
• Flexibility for on-call duties
Enhance client operations and relationships at Clearbridge by leveraging your technical aptitude and interpersonal skills.
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