Join Pillway as a Customer Experience Agent to revolutionize patient support in a cutting-edge healthcare technology setting. Utilize your strong communication abilities to assist customers and resolve inquiries effectively.You will be essential in managing customer-related issues, handling technical glitches, and collaborating with teams to ensure comprehensive solutions. This role demands a solid understanding of CRM systems and the ability to provide bilingual support in both English and French.
Your contributions will directly affect the customer experience and pharmacy operations.Key Responsibilities:Manage and track customer inquiries and tickets in CRMEscalate complex issues efficiently to relevant teamsAssist with marketing campaign-related customer callsTroubleshoot app and payment issues with key stakeholdersCollaborate with Pharmacy Experience Specialists for supportRequirements:Solid customer service experience preferredExcellent communication skills in French and EnglishFamiliarity with CRM systems for issue trackingEffective problem-solving skills for diverse inquiriesDedicated to ensuring customer satisfaction and seamless serviceBecome part of Pillway's commitment to transforming healthcare through innovative technologies and excellent customer service.