Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.Perks & BenefitsSubsidized staff accommodation in Lake Louise2 complimentary hot meals per day on shiftDiscount on food and beverages at The Post's dining outletsComplimentary stays at CRMR sister propertiesStaff rates at all CRMR propertiesEmployee Benefits ProgramAccess to the Relais & Châteaux employee stay programStaff events and recognition programs throughout the yearOpportunities for growth and advancement within The Post and across CRMR propertiesAnnual wage and performance reviewWhy Work With UsWorking at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.The Assistant Front Office Manager at Post Hotel & Spa works closely with the Front Office Manager to ensure exceptional guest experiences from arrival through departure. This role supervises front office operations, assists with staff management, and maintains The Post's high standards of service. The ideal candidate will have a passion for hospitality, strong leadership abilities,



and a commitment to creating memorable guest experiences.Duties and ResponsibilitiesSupport the Front Office Manager in overseeing daily front desk operations, guest services, reservations, concierge services, and bell staffAssist in scheduling, training, and supervising front office staffHandle guest concerns promptly and effectively to ensure high satisfaction levelsProcess check-ins/check-outs, reservations, and manage the property management systemBalance daily transactions and prepare financial reportsCoordinate with housekeeping, maintenance, and other departments to fulfill guest needsImplement and maintain standard operating procedures for the front officeAssist in inventory management of front office suppliesParticipate in management meetings and contribute to improving front office operationsCover front desk shifts as neededEnsure compliance with health, safety, and security protocolsQualifications2+ years of experience in hotel front desk operations, preferably in a luxury propertyPrevious supervisory experience in hospitality preferredDiploma or degree in Hospitality Management or related field (asset)Solid knowledge of property management systems and Microsoft OfficeExcellent communication and interpersonal skills with a guest-first mindsetAbility to work flexible hours including evenings, weekends, and holidaysProblem-solving skills and ability to make decisions in a fast-paced environmentKnowledge of the Lake Louise area and local attractions (asset)Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.If you can't apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-(phone hidden).We look forward to receiving your application.

📌 Assistant Front Office Manager (Sep/Oct Start Date) (Canada)
🏢 Post Hotel
📍 Canada