Elevate customer success at Descartes as a Customer Success Manager, focusing on strategic account and relationship management for Canadian customs brokerage clients. Ensure long-term growth and retention across a diverse portfolio.Within this impactful role, you will actively engage with approximately 150 accounts to safeguard and enhance revenue. Your efforts will drive operational improvements, strategic partnerships, and the identification of recent growth avenues.



Collaborate closely with various departments to address customer needs and optimize service excellence throughout their journey.Key Responsibilities:Oversee account strategies to boost retention and growthConduct strategic QBRs to build trusted relationshipsGenerate qualified opportunities for upselling Descartes solutionsMonitor accounts for risks and orchestrate mitigation plansFacilitate collaboration between Sales and Product teamsRequirements:At least 3 years in Customer Success or Account ManagementExperience with Canadian customs brokerage and logisticsStrong communication skills for effective stakeholder collaborationExperience managing client relationships in dynamic environmentsAbility to construct structured account plans for successStay ahead in the field by proactively engaging customers and driving substantial value in diverse operational contexts.

📌 Customer Success Leadership At Descartes (Alton)
🏢 Descartes Systems Group
📍 Alton