Elevate customer satisfaction at Jim Pattison Toyota Victoria as a Service Appointment Manager. In this full-time position, you will oversee appointment scheduling and ensure efficient service delivery for our valued customers.
As the Service Appointment Manager, you will coordinate customer communications, manage service scheduling, and work closely with our Service Advisors. Your focus will be on optimizing workflow and minimizing customer wait times by maintaining comprehensive records and liaising with the Parts Department. Your solid organizational skills will be essential for handling inquiries and maintaining a smooth operation.
Key Responsibilities:
• Schedule and confirm service appointments efficiently
• Greet customers professionally and gather essential service information




• Coordinate with team members for optimal service delivery
• Ensure accurate customer and vehicle records are maintained
• Support administrative duties for daily operations
Requirements:
• Experience in automotive service or customer-facing roles preferred
• Familiarity with dealership management or scheduling systems a plus
• Strong verbal and written communication skills
• Detail-oriented with excellent organizational abilities
• Must possess a valid BC Driver's License
Utilize your expertise to enhance customer experiences as a Service Appointment Manager at Jim Pattison Toyota.
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📌 Service Appointment Manager at Jim Pattison Toyota (Victoria)
🏢 The Jim Pattison Auto Group
📍 Victoria