Take charge as the Director of Support Services at Aplin, focusing on developing a robust technical support organization. Enhance customer satisfaction and operational processes within a growth-stage software company.

This role calls for a seasoned support leader dedicated to driving team excellence, customer engagement, and cross-departmental collaboration. You'll implement scalable processes that significantly improve customer outcomes while mentoring a distributed team committed to high performance.

Key Responsibilities: • Lead, mentor, and foster accountability within the support team • Optimize processes for efficiency and quality resolution • Champion customer communication and experience standards • Collaborate with Product and Engineering for continuous improvement • Monitor support trends and report to leadership

Requirements: • 5+ years in technical or customer support leadership • Expertise in support operations and service quality metrics • Experience working with product and engineering teams • Solid skills in communication and team management • Ability to lead remote support teams

Strive for excellence in support services and customer experience at Aplin. #J-18808-Ljbffr

📌 Director of Support Services Role (Montreal)
🏢 David Aplin Recruiting
📍 Montreal