Cabot Revelstoke Mountain Lodge - Pre-Opening and Winter 26/27, ConciergeJob DescriptionPosted Friday, August 14, 2026 at 7:00 AMCabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America's most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season.Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand's commitment to excellence—offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.Position Summary:The Concierge is responsible for delivering exceptional, personalized guest service and supporting the seamless coordination of guest requests throughout the guest journey. Reporting to the Concierge Supervisor, this role serves as a key point of contact for guests seeking local recommendations, reservations, transportation arrangements, activity planning, special requests, and general resort information. The Concierge works closely with the Concierge Supervisor, internal departments, and external vendors to create memorable guest experiences while upholding Cabot's luxury service standards.Key ResponsibilitiesGuest Experience & ServiceDeliver exceptional, personalized guest service and respond promptly and professionally to guest inquiries, requests, and concernsAct as a knowledgeable ambassador for Cabot Revelstoke Mountain Lodge, Revelstoke Mountain Resort, and the surrounding destinationAssist guests with restaurant reservations,



transportation arrangements, activity bookings, local recommendations, and special requestsSupport VIP arrivals, amenity coordination, celebrations, and personalized guest experiences as directed by the Concierge SupervisorOperations & Guest Request CoordinationSupport daily concierge operations by maintaining an organized, professional, and welcoming concierge areaCoordinate accurately with internal departments and external vendors to fulfill guest requests in a timely mannerMaintain up-to-date knowledge of resort services, local dining, attractions, transportation options, events, and seasonal activitiesFollow up on guest requests to ensure completion, satisfaction, and clear communication between shiftsTeamwork & CommunicationReport to the Concierge Supervisor and follow direction regarding daily priorities, guest needs, and service standardsCommunicate clearly with the Guest Services, Housekeeping, Food & Beverage, and other departmentsContribute to a positive, professional, and guest-focused team environmentFollow company policies, procedures, health and safety requirements, and luxury service standards at all timesAdministrative & ReportingMaintain accurate records of guest requests, reservations, transportation arrangements, vendor confirmations, and follow-up detailsComplete logs, shift notes,



and operational documentation accurately and on timeEscalate guest concerns, service challenges, and operational updates to the Concierge Supervisor as requiredSupport departmental organization, supplies, and information resources as neededQualificationsPrevious experience in concierge, front office, guest services, reservations, or hospitality customer service within a hotel or resort environment preferredValid BC Driver's License, or willingness to acquire prior to commencement of employment, preferredStrong knowledge of, or willingness to learn, Revelstoke, Revelstoke Mountain Resort, local dining, activities, transportation, and seasonal experiencesComfortable handling guest inquiries, special requests, and service recovery with professionalism and discretionProficiency with hotel systems, reservation platforms, and basic computer applications is an assetExcellent written and verbal communication skillsFlexible availability, including evenings, weekends, and holidaysGuest-focused mindset with a genuine passion for creating memorable experiencesStrong local knowledge, curiosity, and ability to tailor recommendations to guest preferencesExcellent communication and interpersonal skillsHigh level of organization, attention to detail, and follow-throughAbility to multitask, prioritize competing guest requests, and remain calm in a fast-paced environmentComplimentary Season's Pass to Revelstoke Mountain Resort, providing access to world‐class skiing and year‐round mountain experiencesComprehensive Health, Dental, and Vision advantages following eligibilityRRSP matching program after 6 months of employmentOpportunities for career growth and advancement within a agile and expanding hospitality organization

📌 Cabot Revelstoke Mountain Lodge - Pre-Opening And Winter 26/27, Concierge (Mica Creek)
🏢 Sutton Place
📍 Mica Creek