POSITION SUMMARYThe Assistant Terminal Manager supports the overall operation of the terminal by ensuring productive freight handling, safe work practices, and high levels of customer service. This role works closely with the Terminal / Agency Manager to oversee daily operations, manage staff, and drive performance in alignment with company goals, regulatory requirements, and industry best practices.ABOUT USVan-Kam Freightways Ltd. (Van Kam) is one of the largest regional carriers in Western Canada specializing in less-than-truckload (LTL) transportation. With 8 terminal locations across British Columbia, we fulfill shipments to communities within 1-3 days throughout BC and Alberta. Between our own resources and our partner network, our coverage extends beyond Western Canada into the U.S. and Eastern CanadaKEY RESPONSIBILITIESOperations ManagementAssist in overseeing daily terminal operations, including dock activities, dispatch, and freight flow.Ensure timely loading, unloading, and routing of LTL shipments.Monitor service performance, including on-time pickups and deliveries.Identify operational inefficiencies and implement process improvements.Staff Supervision & LeadershipProvide day-to-day supervision of drivers, dock workers, and administrative staff.Support hiring, onboarding, training, and performance management.Promote a positive work environment focused on accountability, teamwork, and safety.Assist in scheduling to ensure proper staffing levels across shifts.Health & Safety ComplianceEnforce all safety policies, procedures, and regulatory requirements.Conduct regular safety meetings, inspections, and incident investigations.Ensure proper use of PPE and adherence to safe work practices.Support the development and maintenance of the terminal's Health & Safety program.Customer ServiceAddress customer inquiries, concerns,



and service issues in a timely and professional manner.Work to maintain strong relationships with key customers.Ensure service standards are consistently met or exceeded.Equipment & Facility ManagementMonitor the condition and maintenance of fleet, trailers, and material handling equipment.Coordinate repairs and preventative maintenance with vendors.Ensure the terminal facility is clean, organized, and well-maintained.Administrative & Reporting DutiesAssist with operational reporting, KPI tracking, and performance analysis.Maintain accurate records related to shipments, safety, and staffing.Support payroll, timekeeping, and compliance documentation as required.QUALIFICATIONS & EXPERIENCE3–5 years of experience in the transportation or logistics industry, preferably in LTL operations.Previous supervisory or leadership experience is preferred.Strong understanding of freight handling, dispatch, and routing processes.Knowledge of applicable transportation regulations and safety standards.SKILLS & COMPETENCIESStrong leadership and team management skillsExcellent communication and interpersonal abilitiesProblem-solving and decision-making capability in a fast-paced environmentOrganizational and time management skillsProficiency with transportation management systems (TMS) and Microsoft OfficeWORKING CONDITIONSCombination of office and warehouse/dock environmentMay require early mornings, evenings, and occasional weekend workExposure to weather conditions and active freight handling areasKEY PERFORMANCE INDICATORS (KPI'S)On-time pickup and delivery performanceSafety metrics (incidents, compliance)Dock productivity and efficiencyEmployee performance and engagementCustomer satisfaction and service levelsOur Values: Develop, Care & Achieve."Van Kam is an Equal Opportunity Employer Committed to Environmental Responsibility#INDHP

📌 Assistant Terminal Manager (Prince George)
🏢 Van-Kam Freightways
📍 Prince George